[Hiring] Senior Collections Specialist @Banner Bank

Role Description

As a Senior Collections Specialist, you’ll play an important role in helping customers navigate challenging financial situations while protecting the quality and performance of the bank’s consumer and small business lending portfolio. This position combines relationship management, problem-solving, and analytical decision-making to support successful collection and recovery outcomes while delivering a positive customer experience.

• Manage collection and recovery activities on assigned consumer, small business (QuickStep), and credit card accounts, including complex delinquency and recovery situations.
• Evaluate account performance and risk factors to recommend appropriate collection and recovery strategies.
• Prepare recommendations related to repossession, litigation, charge-offs, and other significant recovery actions.
• Analyze complex delinquent accounts and determine effective short- and long-term recovery plans.
• Administer bankruptcy accounts, including required correspondence, court reporting, and coordination of related recovery activities.
• Communicate with borrowers regarding late payments, collection efforts, demand letters, repayment arrangements, and account resolution options.
• Prepare monthly collection reports and recommend actions to support portfolio performance and loss mitigation.
• Monitor assigned accounts to maintain acceptable delinquency levels and minimize loan losses.
• Ensure all collection and recovery activities comply with bank policies, procedures, security standards, and applicable regulatory requirements.
• Identify and escalate potential compliance concerns as appropriate.

Qualifications

• High School Diploma or GED (Required).
• 4 or more years of experience in collections, recovery, loan servicing, or a related financial services function, including experience managing complex delinquent accounts and collection activities (Required).
• An equivalent combination of education and experience that may be considered in lieu of a degree requirement.

Requirements

• Strong understanding of consumer lending, small business lending, and credit card products.
• Proficient in Microsoft Office and comfortable learning new systems and technology.
• Clear and professional communication skills, both verbally and in writing.
• Ability to build rapport with customers and use strong negotiation skills to achieve successful account resolutions.
• Highly organized and able to manage multiple priorities effectively.
• Understanding of federal and state laws and regulations related to consumer lending, small business lending, collections, and credit cards.
• Sound judgment, professionalism, and a customer-focused approach to every interaction.

Benefits

• Targeted starting salary range (based on experience): $24.19-31.87.
• Annual incentive potential.
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD, and life.
• Paid vacation time, sick time, and 11 company paid holidays.
• 401k (with up to 4% match).
• Tuition reimbursement.