[Hiring] Temp Client Collections Specialist @NeoGenomics Laboratories

Role Description

The Client Collections Specialist II manages client-bill cash collection activities across an assigned accounts receivable portfolio. The role follows up on outstanding balances, resolves payment barriers and account discrepancies, secures payment commitments, supports accurate cash application, and delivers timely client service while meeting cash, aging, and compliance objectives.

Core Responsibilities

• Manage an assigned portfolio of client-billed accounts receivable and prioritize collection activities based on balance, age, risk, and payment history.
• Contact clients through approved channels to obtain payment status, secure payment commitments, and resolve overdue balances.
• Review aging reports, invoices, statements, account notes, contracts, and payment history prior to collection outreach.
• Identify invoice disputes, missing documentation, pricing questions, purchase-order issues, unapplied cash, and other barriers to payment.
• Coordinate with Cash Application, Billing, Sales, Client Services, Contracting, and other teams to resolve account discrepancies.
• Document collection contacts, client responses, payment commitments, disputes, and next actions accurately and promptly in designated systems.
• Monitor payment commitments and follow up immediately on missed or partial payments.
• Provide invoice copies, statements, account reconciliations, and supporting documentation needed to facilitate payment.
• Research unidentified or misapplied payments and assist in their resolution.
• Escalate high-risk, delinquent, disputed, or unresponsive accounts according to departmental procedures.
• Support client account reviews and communicate clear payment expectations and resolution plans.
• Analyze portfolio trends and report collection status, payment risk, disputes, and projected cash flow to management.
• Meet established cash collection, aging reduction, productivity, documentation, and follow-up goals.
• Contribute to month-end collection activities and timely resolution of accounts affecting cash performance.
• Provide professional, solutions-oriented client service while maintaining appropriate collection urgency.
• Assist with peer training, account review, quality checks, and process improvement initiatives.
• Maintain confidentiality and compliance with HIPAA, company policies, and applicable collection requirements.
• Perform additional collection, account reconciliation, reporting, and special-project responsibilities as assigned.
• Support portfolio coverage and priority collection campaigns as business needs require.
• Participate in client meetings focused on payment resolution, account reconciliation, or collection process improvement as needed.

Qualifications

• Associate degree in Business, Finance, Accounting, Healthcare Administration, or a related field, or equivalent relevant experience required.
• Minimum of 2 years of related experience in client collections, accounts receivable, billing, credit, reimbursement, or the healthcare industry.
• Experience managing an aging portfolio and conducting business-to-business collection follow-up preferred.
• Laboratory, diagnostic, or healthcare billing experience desired.
• Demonstrated ability to balance payment recovery, account resolution, and professional client relationships.
• Strong client service, negotiation, follow-up, and conflict-resolution skills.
• Working knowledge of accounts receivable, aging analysis, invoicing, cash application, credits, adjustments, write-offs, and payment reconciliation.
• Ability to interpret account history, identify payment barriers, and develop appropriate collection actions.
• Strong organizational skills with the ability to manage multiple accounts, deadlines, commitments, and escalations.
• Proficiency in Microsoft Excel, Word, Outlook, and relevant billing or collection systems.
• Clear and professional verbal and written communication skills with clients and internal stakeholders.
• Ability to prepare account summaries, collection status reports, correspondence, and supporting documentation.
• Strong analytical judgment and attention to detail when researching balances, reconciling accounts, and recommending next steps.
• Ability to work independently and collaboratively in a goal-driven environment.

Travel Required

• As applicable; limited client-site travel may be requested.