[Hiring] AR & Collections Manager @AssetWatch, Inc.

Role Description

The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including:

• Full collections lifecycle
• Cash receipts
• Payment method optimization
• Unapplied payment resolution
• New customer onboarding
• DSO management

This role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale.

Collections & Accounts Receivable

• Own and manage the complete AR collections lifecycle across all customer accounts.
• Design, implement, and continuously refine a structured collections cadence.
• Design and monitor individual and team collection goals.
• Drive measurable and sustained reduction in Days Sales Outstanding (DSO).
• Monitor AR aging daily and weekly; identify high-risk accounts.
• Develop and enforce credit policy and payment terms.
• Manage customer disputes and billing discrepancies end-to-end.
• Build and maintain strong customer relationships.
• Partner with Sales and Customer Success on at-risk accounts.

Payment Methods, Cash Receipts & ACH Migration

• Lead the strategic initiative to migrate customers from check payments to ACH/EFT.
• Develop and execute a customer outreach and enrollment campaign for ACH adoption.
• Oversee all cash receipt processing.
• Own the resolution of unapplied and unidentified payments.
• Monitor and reduce the unapplied cash balance weekly.
• Partner with the Accounting Manager on cash application accuracy.
• Reconcile the AR subledger to the general ledger at month-end.

New Customer Onboarding & Credit

• Own the AR onboarding workflow for all new customers.
• Establish a credit review process appropriate for a fast-growing SaaS environment.
• Ensure new customer records are complete and accurate.
• Partner with Sales to set payment expectations during the contract stage.
• Enroll new customers in ACH/EFT payment at onboarding wherever possible.

AR Inbox & Customer Communication

• Maintain and triage the AR communications inbox.
• Extract and act on critical information from customer correspondence.
• Maintain accurate customer billing and collections contact records.
• Manage customer payment portals for applicable accounts.

Reporting & Analytics

• Produce and present weekly AR flash reports and monthly AR aging analyses.
• Track, analyze, and report DSO and collection effectiveness index (CEI).
• Monitor the ACH migration rate and report on adoption progress.
• Provide data-driven insights on payment behavior patterns.
• Support month-end and quarter-end close activities.
• Build and maintain AR dashboards in NetSuite or connected BI tools.

Internal Controls & Process Improvement

• Design and enforce internal controls over collections and AR onboarding.
• Build and maintain comprehensive standard operating procedures.
• Identify and lead automation initiatives.
• Evaluate and recommend AR technology improvements.
• Support internal and external audits with AR reconciliations.
• Cross-train team members on all key AR workflows.

Leadership Responsibilities

• Lead, coach, and develop a team of onshore and offshore AR and collections staff.
• Design individual collection goals for each team member.
• Manage workload distribution across the collections portfolio.
• Establish a team culture of accountability and urgency.
• Conduct regular 1:1s and support career development for team members.
• Partner with the Accounting Manager to maintain shared accountability.
• Collaborate with VP Accounting on DSO strategy and escalated account situations.

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus.
• 7+ years of progressive AR and collections experience.
• Demonstrated track record of driving DSO reduction in a SaaS or subscription business.
• Deep hands-on experience across the full AR lifecycle.
• Experience designing and implementing collection goals and dunning strategies.
• Experience leading or participating in a check-to-ACH migration initiative preferred.
• Proficiency with NetSuite AR module required.
• Strong command of AR analytics.
• Experience managing offshore or distributed team members.
• Excellent communication and negotiation skills.
• High sense of urgency and strong organizational skills.

Benefits

• Competitive compensation package including stock options.
• Flexible work schedule.
• Comprehensive benefits including retirement plan match.
• Opportunity to make a real impact every day.
• Work with a dynamic and growing team.
• Unlimited PTO.