[Hiring] AML Investigator III @Mercury

Role Description

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking experience possible to simplify entrepreneurs' and business owners’ financial lives. The challenge is to do so while ensuring we protect Mercury, customers and the broader financial ecosystem from bad actors and harmful, illegal or unauthorized activities.

Our AML Investigations team is crucial in this mission and is responsible for detecting suspicious activity, conducting thorough investigations, and shutting down bad actors. This team is growing and we’re looking to hire an additional AML Risk Investigator to help us with:

• Bank Partner Requests for Information
• Transaction Monitoring
• Financial Crime Investigations
• Case Management
• Drafting Unusual Activity Reports

As a member of our Investigations team, you’ll help handle our transaction monitoring queues while balancing an eagle eye for risk with excellent user experience. To begin with, you’ll work to help make sure we have smart, risk-based monitoring in place and help build out our case management technology and processes.

You’ll need to learn how a really wide range of businesses work and bring your knowledge to bear on our processes and product. Some of this work is repetitive and requires close attention to detail, so we need someone who loves working fraud and anti-money laundering transaction queues and managing a variety of complex investigations.

Qualifications

• Experience in identifying money laundering, detecting fraud, or other financial crimes related behavior in banking, fintech, or other financial services through vendor AND in-house developed transaction monitoring rules
• Fluent in the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
• Understanding of the business banking landscape and familiarity with international activity and ownership
• Ability to exercise empathy and understanding when communicating with users
• Ability to communicate complicated concepts with efficiency and clarity, both in speech and writing
• Confidence in managing relationships with external parties
• Efficiency and focus in work
• Ability to keep an organized and clean inbox
• Love for problem solving and making teams, product, and processes more efficient
• Joy derived from customer satisfaction
• Interest in automating as much of your job as possible
• Curiosity about the US banking system, startups, and ecommerce companies

Requirements

• Provide input as we implement new transaction monitoring rules and tune existing ones
• Review AML and other financial crime alerts in our transaction monitoring queue and take action as needed
• Contact our users for information on their account usage and transactions
• Work with our partners and internal team members to review and assess information received from users
• Investigate and respond to Requests for Information (RFIs) from our Partner Banks, delivering clear, well-supported AML reviews on customer’s account activity
• Decision user accounts as needed, including locking or closing accounts
• Develop an understanding of expected activity for each type of user we work with
• Document investigative findings and escalate unusual or potentially suspicious activity to our Partners for SAR consideration
• Develop an unfailing eye for potential fraud or money laundering
• Investigate tools that would make your job easier
• Write clear documentation on current processes and help train future teammates

Benefits

• Base salary
• Equity (stock options/RSUs)
• Highly competitive salary and equity ranges within the SaaS and fintech industry
• Regular updates using reliable compensation survey data
• New hire offers based on experience, expertise, geographic location, and internal pay equity
• Target new hire base salary ranges for this role:
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 — $152,100 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 — $136,900 USD