[Hiring] Accounts Receivable Specialist @Heidi

Role Description

At Heidi, we’re building a world-class Finance team to power our rapidly growing global operations. We’re looking for a detail-oriented Accounts Receivable Specialist based in the Philippines to join our team and provide dedicated support to our APAC and EMEA regions.

In this role, you will be a key contributor to our Order to Cash (O2C) process, managing billing, collections, and reporting activities that ensure accuracy and efficiency across our financial operations. You will operate on an Australian (AUS) timezone schedule. While dedicated to supporting our APAC and EMEA regions, this role does not require daily mid-shift hours; you will align with EMEA business hours only as needed for critical meetings or deadlines. This role reports to Heidi’s Accounts Receivable Operations Manager.

What you’ll do

• Manage day-to-day Accounts Receivable operations for the APAC and EMEA regions, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations.
• Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to resolve discrepancies promptly.
• Serve as a responsive point of contact for customer billing inquiries, providing clear, professional, and timely support to APAC and EMEA clients.
• Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution.
• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables.
• Support audit and compliance requests by organizing and maintaining proper documentation and records.
• Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• 4-7 years of experience in Accounts Receivable, preferably within a technology or SaaS environment.
• Strong analytical skills and keen attention to detail, with the ability to interpret data and identify process improvement opportunities.
• Excellent written and verbal communication skills, with confidence engaging both internal teams and external customers across different time zones.
• Proven ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and deadlines.
• Demonstrated ability to resolve billing issues and streamline receivables processes.
• Flexibility to occasionally align working hours with EMEA business operations as needed for key meetings or critical deadlines.
• Self-starter with the ability to work independently in a remote, fast-paced environment.

Nice to Have

• CPA qualification is a plus but not required.
• Experience in a technology or SaaS company.
• Familiarity with AR automation tools, billing platforms, or workflow systems.
• Prior experience supporting APAC/EMEA-based teams and customers.

Benefits

• ₱15,000 annual learning and development budget.
• ₱3,000/month health and wellness allowance.
• ₱10,000 home office budget.
• 26 weeks paid primary parental leave.
• 18 weeks paid secondary parental leave.
• Fertility support up to ₱150,000.
• Four weeks of work from anywhere per year.
• Comprehensive HMO coverage for you and up to two dependents.