[Hiring] Analyst, Finance Operations (Warehouse & Forward Flow Reporting) @Octane
Mar 28, 2025 - Octane is hiring a remote Analyst, Finance Operations (Warehouse & Forward Flow Reporting). 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are currently seeking an Aftermarket Cancellations Specialist to work in our Irving Servicing Center. The specialist will be responsible for processing, organizing, and following up for refunds from the cancellation of aftermarket products (GAP, ESC, TW, etc.). The specialist will work regularly with our network of dealer partners to ensure refunds are processed and received within compliance and in a timely manner. Job tasks will also handle inbound and outbound inquiries to and from dealerships, customers, suppliers, and internal colleagues.
- Review and initiate aftermarket product cancellations for GAP when accounts are paid in full as well as all other product types when an account is a loss (charge-off, repossession, etc).
- Maintain regular follow-up with our dealer partners in the recovery of cancellation refunds to ensure refunds are received as timely as possible.
- Organize and track cancellations throughout each step in the refund workflow processes.
- Maintain adequate account notation that defines a clear and adequate history of actions taken for each account worked.
- Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
- Record and maintain tracking of dealer performance related to aftermarket cancellation refunds.
- Identify, track, and report out issues or refund delays to be escalated to dealer risk.
- Field inbound and outbound communication and answer questions as needed.
- Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements.
- Maintain expected production and outbound call volume daily.
- Ensure that all internal and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution.
Qualifications
- Bachelor’s degree or equivalent work experience in lieu of
- Proficient in MS Office
- 2+ years auto finance experience, specifically with focus in aftermarket cancellation refunds or dealer follow-up/support preferred
- Ability to work independently and as a team member while using critical thinking and sound judgment in decision making
- Strong communication skills interpersonal, verbal and written with the goal of influencing outcome
- Ability to establish and maintain effective and strategic working relationships
- Basic understanding of finance/lending
- High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of aftermarket cancellation processes
- Experience working in Salesforce a plus
Benefits
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Wellhub (Gympass) Wellness Benefit
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
