[Hiring] Solutions Engineer @Amazon

Role Description

Reliability, Maintenance, and Engineering (RME) is hiring a Solutions Engineer. This role can be based in any United States Amazon location that is within driving distance of an airport to support frequent travel. This role is a proactive technical development role, focusing on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs.

• Evaluate existing MHE software configurations and identify performance gaps, bottlenecks, and inefficiencies
• Develop and implement optimization strategies to improve throughput, uptime, and overall equipment effectiveness (OEE)
• Design software-based solutions that maximize the utilization of conveyors, sorters, AS/RS, AGVs, and other MHE assets
• Create technical specifications and architecture documents for proposed solutions
• Lead end-to-end implementation of software optimization projects from scoping through go-live
• Manage system integrations between MHE controls, enterprise software (ERP/WMS), and middleware
• Oversee testing, commissioning, and validation of software changes in live environments
• Partner with operations, engineering, and IT teams to understand business requirements and pain points
• Present solution proposals, ROI analyses, and business cases to leadership
• Serve as the technical liaison between vendors, integrators, and internal teams
• Conduct training sessions and knowledge transfers for customer staff
• Provide 24/7 Tier 2/3 technical support for controls-related MHE issues
• Contribute to long-term technology roadmaps and capital planning for MHE investments
• Handle flexible workload which may come from management or operations
• Travel up to 70%

Qualifications

• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience in automation or complex MHE environments
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology
• Knowledge of six Sigma/Lean processes
• Expertise with Studio5000, Ignition, Codesys and related controls software environments
• Ability to analyze throughput data, system performance metrics, and identify bottlenecks
• Experience translating business requirements into technical solutions

Requirements

• Master's degree in Electrical or Mechanical Engineering, or Master's degree or above in engineering, management, or technology (preferred)
• Systems controls design or programming experience (preferred)
• Systems trainer or training experience (preferred)
• Proven history of delivering continuous improvement across large networks (preferred)

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan