[Hiring] Senior Genesys Cloud CX Engineer @Genesis10

Role Description

Genesis10 is currently seeking a Senior Genesys Cloud CX Engineer for a contract position with a Leading Pharmacy Benefit Manager located in Eagan, MN. This is a 6+ month contract opportunity.

Pay range: $59.00 - $61.00 per hour

This role serves as a senior technical subject matter expert responsible for the design, engineering, implementation, and operational support of enterprise contact center solutions built on Genesys Cloud CX. The Senior Engineer will work closely with various teams to deliver secure, resilient, and scalable customer contact solutions, taking ownership of complex technical problems and leading platform improvements.

• Design, configure, engineer, and support enterprise solutions within Genesys Cloud CX
• Serve as a senior technical SME for Genesys Cloud architecture, platform capabilities, integrations, and production troubleshooting
• Engineer and maintain Genesys Architect inbound/outbound call flows, IVR applications, routing logic, queues, skills, and data actions
• Manage telephony configuration, trunks, sites, number plans, and call routing
• Oversee recording, quality-management, and workforce-management integrations
• Design and enhance complex Genesys Architect call flows supporting enterprise contact center operations
• Translate business requirements into efficient call routing and customer interaction designs
• Integrate IVR applications with enterprise APIs, data services, and other business systems

Qualifications

• Bachelor's degree in a technical field such as computer science, computer engineering or related field
• 10+ years of experience in IT Systems engineering
• Proven expertise in Genesys Cloud CX, including Architect flows, queues, integrations, Data Actions, and APIs
• Experience with system capacity planning, functional configuration, and audit
• Ability to troubleshoot malfunctions of hardware, software applications, and security systems
• Broad knowledge of IT systems engineering principles and practices

Requirements

• Bachelor's degree in a technical field such as computer science, computer engineering or related field
• 10+ years of experience in IT Systems engineering
• Proven expertise in Genesys Cloud CX, including Architect flows, queues, integrations, Data Actions, and APIs
• Experience with system capacity planning, functional configuration, and audit
• Ability to troubleshoot malfunctions of hardware, software applications, and security systems
• Broad knowledge of IT systems engineering principles and practices

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)