[Hiring] Head of Engineering @Moniepoint

Role Description

Field Verification is how Moniepoint knows that the people and businesses on our platform are real. Every Moniepoint customer, retail and business, requires a completed field verification as part of KYC. The platform coordinates physical, in-person checks — verifying individuals, business owners, business addresses and loan guarantors — and it serves nearly every part of the company: onboarding, loans, compliance and the fraud team.

The system works today. A back office gives each business unit visibility and control over its own verification requests. A mobile-friendly web app puts the work in the hands of Field Verification Officers and the cluster leads who manage them across local government areas. An API layer lets other business units push verification requests in and receive results back by webhook, and an assignment algorithm routes each request to an officer close enough to carry it out.

We want to be straightforward about the rest. This domain has never had a dedicated engineering leader, and that is the single biggest constraint on it. The team is one lean, cross-functional squad — an Engineering Manager, four engineers and a QA — carrying verification volume for the entire customer base. They have done that impressively well, but running lean means running in keep-the-lights-on mode, and a long list of things that would make this platform substantially better has been waiting for someone to own it.

As Head of Engineering, Field Verification, your responsibilities will include:

• Owning the technical strategy, architecture and roadmap for the Field Verification platform end to end, and setting direction for a domain that has been running without dedicated engineering leadership.
• Moving the platform from keep-the-lights-on operation to deliberate, prioritised development.
• Leading and growing the existing cross-functional team, and building the organisation out as scope expands.
• Building the operational efficiency layer — trip and route optimisation, task allocation and capacity management for field officers.
• Owning the platform's client-facing surface: the APIs and webhooks that other business units integrate with, and the back office those units rely on.
• Delivering a native mobile experience for field officers.
• Ensuring verification data is structured, auditable and fit for compliance scrutiny.
• Building for multi-country expansion as Moniepoint enters new markets.
• Partnering closely with Product and with the business units that depend on the platform — onboarding, loans, compliance and fraud.
• Defining architecture standards, engineering processes and quality metrics, and hiring and developing engineers and Engineering Managers.

Qualifications

• You have built things yourself, and grew into leadership from there.
• You are capable across disciplines: Backend, web and mobile.
• You have built platforms, not just products.
• You are a problem solver first.
• You have 10+ years of overall software engineering experience, with substantial hands-on production engineering and strong backend depth.
• You have at least 5 years of engineering leadership, including managing Engineering Managers.
• You collaborate well with product and business stakeholders, and can translate operational requirements into engineering solutions.
• Experience working with location and geospatial data is a strong plus.
• Experience with route, trip or delivery optimisation is a strong plus.
• Experience building for compliance is a strong plus.
• Experience with identity, KYC or verification platforms is a plus.

Cultural Alignment

• Customer Obsession: Build deep empathy for users.
• Craft: Master the fundamentals.
• Systemisation: Turn repeating decisions into scalable mechanisms.
• Urgency: Move with disciplined speed.
• Ownership: Treat the platform as your own.
• No Ego: Put the mission first.
• Candour: Surface uncomfortable truths and risks early.
• Integrity: Stay truthful and ethically consistent.

What Success Looks Like

• The domain has clear technical ownership and direction for the first time.
• The team out of keep-the-lights-on mode and delivering against a prioritised roadmap.
• Measurable improvement in field officer efficiency.
• A native mobile experience shipped for field officers.
• Verification data that stands up to compliance scrutiny.
• The platform ready to support a new market.
• A team grown beyond its current size, with a strong bench of engineers and managers.

Why Join Us

• A genuinely greenfield mandate on a system that already matters.
• A lean, capable team making outsized impact.
• Breadth: backend, web, mobile, location data, compliance and operational optimisation in one domain.
• Be part of a mission-driven company expanding access to financial services for millions of businesses and individuals.

What To Expect in The Hiring Process

• A preliminary phone call with the recruiter.
• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO.