[Hiring] Field Service Engineer @MYCRONIC

Role Description

We are looking for an experienced Field Services Engineer, SMT, to join Mycronic’s PCB Assembly Division. It is an exciting time to join our team!

The Field Service Engineer, SMT, is responsible for providing technical expertise to customers, including:

• Working with customers to install, maintain and repair purchased products or services.
• Interfacing directly with customers, sales staff, and various levels of management.
• Managing, installing, and/or resolving system software and hardware failures, product performance issues, and user quality improvements.
• Traveling to perform the activities of this role, anticipated to be 50-75%.

Key Responsibilities

• Install, configure, and troubleshoot PCB Assembly systems and software at customer locations.
• Conduct pre-site inspection, preventative maintenance, and customer care support for service contracts.
• Maintain accurate records in field service management (FSM) software to reflect the support and repair history of equipment serviced or repaired.
• Account for and maintain all assigned company assets, including laptops, mobile devices, tools, and repair parts.
• Document warranty claims and return defective parts replaced during repair in a timely manner.
• Establish and maintain open communication with key account personnel to track ongoing support and repair needs, escalating complex issues to management as necessary.
• Continuously develop the technical knowledge and skills required to deliver top-tier customer service and support.
• Deliver remote technical support as needed.
• Achieve assigned performance targets and goals while executing additional duties related to company service processes as required.
• Provide trade show support, including setting up equipment and installing temporary cabling as needed.

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience.
• Three years related experience with surface mount technology, electronics, and/or robotics.
• Mechanical assembly, electrical, and basic maintenance experience preferred.
• Valid driver’s license; dependable vehicle.
• Familiarity with PC platforms and Microsoft Windows environment.

Benefits

• Competitive hourly salary range of $33.65 - $40.86 per hour.
• Participation in a short-term incentive (bonus) program.
• Comprehensive Blue Cross Blue Shield medical plans complemented by robust dental and vision options.
• Employer paid life insurance as well as short-term and long-term disability.
• Access to a broad suite of optional supplemental insurance and lifestyle benefits.
• Retirement growth with a dedicated 401(k) savings program featuring a generous 5% company match.
• Tuition reimbursement program offering financial support toward advanced degrees and professional certifications.
• 12 paid annual company holidays alongside dedicated vacation and sick time.

Company Description

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 50 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.