[Hiring] Field Service Engineer @VetJobs

Role Description

This position does not require the employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis, covering territory visits to dealerships in a recurring frequency. The territory covers Simi Valley, Valencia, Northridge, California, and surrounding areas. The selected candidate must live in the territory or relocate to Simi Valley, Valencia, Northridge, California (30-mile radius).

GM Field Service Engineers (FSEs) provide on-site professional automotive business support to GM’s retail and wholesale communities. FSEs have broad responsibilities including:

• Vehicle diagnostic and repair support
• Providing an avenue for escalated cases
• Product problem resolution
• Territory management support for GM

The primary FSE objective is to:

• Diagnose and direct repairs on customer vehicles
• Mitigate the progression to qualify for repurchase
• Reduce warranty expense

Qualifications

• 2-5+ years of extensive hands-on Automotive Dealership Service Department, vehicle diagnostic or repair experience
• Possession of a valid driver’s license and a clean driving record
• Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
• Ability to manage, resolve, document, and close dispatch cases in the required time-frame
• Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
• A history of maintaining customer satisfaction in a territory with multiple customer locations is desired
• Ability to create and provide specialized training
• Excellent communication skills and time management to successfully prioritize and deliver critical services
• Self-motivated with a proactive approach to meeting and exceeding customer expectations

Requirements

• 10 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
• Proficient user of Pico Scope
• 10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position
• Computer hardware set-up, internet and wireless communications experience
• Certified in the following Automotive Service Excellence (ASE) Tests and re-certification at the required intervals:
• A1-A9 plus Master Technician certification
• T1-T8, plus Master Technician certification
• L1, L2 and L3
• Knowledge of LAN/WAN IT infrastructure

Company Description

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.).

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.