[Hiring] Field Service & Tech Support Engineer @Spirax-Sarco Ltd.

Role Description

The Field Service and Technical Support Engineer for Watson-Marlow, Inc. works with our customers remotely as well as in person nationwide. Applying interpersonal skills, creativity, and a can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how we build customer success.

A Watson-Marlow Field Service and Technical Support Engineer will travel to customer facilities to provide technical support, commissioning, troubleshooting, maintenance, and repair services for our equipment within our customer’s processes, resolving electromechanical, instrumentation, and process control issues. Our products serve as critical components in a variety of processes within the Water & Wastewater, Food & Beverage, Mining, Pulp & Paper, and General Industrial sectors.

What you’ll be doing

• Provide customer site and virtual technical support of in-field products, including guidance on installation and troubleshooting of problematic installations & operations.
• Provide commissioning, start-up, and field testing of our products including pumps, pulsation dampeners, pressure gauges/switches, pressure relief valves, calibration columns, VFDs, control panels, and complete chemical feed systems at the customer’s site.
• Perform field calibration of process instrumentation including pressure, flow, and control devices.
• Provide product training to customers and staff, including classroom presentations and hands-on product demonstrations covering equipment operation, maintenance, and safety procedures.
• Perform preventive maintenance and repair of electrical, mechanical, pneumatic, and automated systems on-site.
• Diagnose equipment and process issues using electrical drawings, P&IDs, HMI interfaces, instrumentation diagnostics, and communication networks.
• Support PLC, HMI, VFD, and industrial network troubleshooting and basic programming modifications.
• Develop detailed service reports documenting findings, corrective actions, recommendations, and follow-up requirements.
• Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping, and accounting for seamless customer order management.
• Frequent telephone and written contact with customers, sales team, and factory personnel.
• Maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per ISO procedures.
• Utilize experience to assist in department level continual improvement projects as required.
• Up to 50% travel.

Qualifications

• Bachelor’s in engineering preferred but not required.
• 3-7 years in field service and technical support with a strong background in pumps, industrial automation, instrumentation, and process control.
• Experience supporting Industrial, Food & Beverage, and Water and Wastewater sectors.
• Strong understanding of pumps, electrical systems, motors, VFDs, control panels, and industrial process equipment.
• Working knowledge of PLCs, HMIs, SCADA systems, VFDs, and industrial communication protocols such as Ethernet/IP, Modbus, Profibus, and Profinet.
• Ability to read electrical schematics, wiring diagrams, loop drawings, P&IDs, and mechanical drawings.
• Strong troubleshooting and root cause analysis skills.
• Excellent customer service, communication, and interpersonal skills.
• Excellent time management and organizational skills.
• Good multi-tasking ability with excellent written and oral communication skills.
• Ability to work under stressful work conditions and possess good problem-solving ability.
• Proficiency with Microsoft Office and an understanding of both ERP & CRM systems.

Requirements

• This position offers a salary range of (USD 55,573.00 - 83,360.00 Salaried). Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed.
• For roles based outside Massachusetts, the applicable salary range may be lower.

Benefits

• Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security.
• Comprehensive and Supportive Parental Leave: 16 weeks at 100% pay, with a gradual transition back to work.
• Fertility Assistant Program: Benefits to support you on your journey to building a family.
• Generous Time Off: Ample time off including vacation, well-being days, holidays, caregiver days, and sick leave.
• Community Engagement Opportunities: 3 paid volunteer days each year.
• And Many More Benefits: Including healthcare plans with HSA contributions and other benefits designed to support your well-being and professional growth.