[Hiring] Field Service Engineer @OSI Systems

Role Description

We are seeking a Field Service Engineer 1 to work remotely from the Memphis area. The Field Service Engineer 1 will install, maintain, and repair Rapiscan systems, including identifying and analyzing instrument problems, repairing to meet specifications, and escalating any exceptional issues to minimize customer down-time.

• Acquire a complete understanding (end-user level) of the Rapiscan hardware and software to help the customer quickly resolve their questions or issues.
• Generate Daily/Monthly/Yearly reports of on-site interactions.
• Support and provide ownership of technical issues at existing customer sites.
• Maintain statistics of customer questions and issues for both hardware and software to locate issues that need attention; suggest improvements to the appropriate department or group.
• Participate in training programs and continuous improvement efforts and coordinate corrective action processes for current products.
• Monitor end-user feedback through regular interaction with end users either by phone or at the clients’ site.
• Conduct equipment/system acceptance testing following established procedures.
• Interact with other departments to supply technical information and problem resolutions as needed.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Must have the physical capabilities to lift, carry or otherwise move and position objects weighing up to 50 pounds.
• Must have the ability to obtain forklift, manlift, scissor-lift certifications.
• Ability to work long hours and overnights when needed.
• Possess the willingness and flexibility to travel domestically and internationally up to 80% and at times, with short notice.
• Maintain valid passport and ability to work in hazardous environments and countries.
• Maintain credit card as required to support business travel.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Associates degree in a technical related field with a strong emphasis in networks, software, science and/or engineering.
• Minimum three (3) years of experience in service, applications, technical support, or in electronic equipment. Knowledge of Radiation detection equipment is desirable.
• Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required.
• Strong organizational skills evidenced by excellent time management; must be self-reliant, dependable, and professional.
• Excellent interpersonal communication skills; must be able to build productive customer relationships and handle client complaints in a professional manner.
• Ability to pass company background, driving, credit checks and drug screens, and maintain in good standing.

Requirements

• Pay may range $30.00 to $35.00 per hour.
• The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.
• Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).
• OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits.
• In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

Company Description

OSI Systems, Inc. has three operating divisions:

• Security, providing security and inspection systems, turnkey security screening solutions and related services;
• Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems;
• Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.