[Hiring] Field Service Engineer @QED TECHNOLOGIES INTERNATIONAL LLC

Role Description

The Japanese Field Service Engineer is part of our global customer field service team. Our world-class field service team provides outstanding service and support to our customers worldwide. We earn our reputation by going above and beyond for them every day. The service and support team is currently seeking an experienced Field Service Engineer to become part of the QED family in Japan. This candidate will travel domestically and occasionally internationally servicing our customers in Japan with some potential travel to the US and EU. The candidate will work from a home office when not traveling and report into the Global Customer Service Manager in New York, USA. A valid, current driver’s license and passport are required for this role. Ideally, the candidate will live close to an international airport so that travel is easy and quick to our customers. We invite you to review this posting and consider this opportunity as an excellent step in your career.

Qualifications

• Three to five years of experience as a Service Engineer or in optical, photonics, or laser manufacturing environments including CNC grinding, polishing, MRF, edging, and multi-axis precision lens processes OR a Bachelor’s degree (B.S.) in Electrical Engineering, Engineering Technology or a related field (or combination of both).
• Mastery of both oral and written Japanese and English is essential. Any other languages are a plus.
• Excellent written & oral communication skills are required.
• High level of professionalism.
• Ability to work independently.
• Experience in the Optics field a plus (not required).

Requirements

• Installs new equipment at customer's facility to ensure full functionality according to defined specifications.
• Installs software and hardware upgrades at customer’s facility.
• Provides post-service/install trip reports to QED.
• Provides remote and on-site technical assistance to help troubleshoot, diagnose, and repair equipment, including international and after hours support on occasion.
• Conducts training on the safe operation of the equipment and demonstrates skills to customers.
• Root cause analysis to determine source of problem, and recommends repair, replacement, or other corrective action.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Effectively communicates with customers regarding machine performance and problem resolution.
• Perform process qualification routines including standard performance tests and preventative maintenance visits.

Benefits

• Approximately 50% travel, domestically and/or internationally is currently required to perform the essential function of this position as travel restrictions allow.