[Hiring] Workforce Development Specialist I @Kentucky Personnel Cabinet

Role Description

The Kentucky Education and Labor Cabinet advances education, workforce development, and economic opportunity across the Commonwealth. The Cabinet provides education and training programs, employment and reemployment services, unemployment insurance, and disability determination services to help Kentuckians gain skills, find work, and maintain economic stability. It partners with education providers, workforce boards, and employers to align training with labor market needs and oversees labor programs that promote fair and safe workplaces.

This is a federally funded time limited (FFTL) position. This means it is a position that is paid entirely as the result of a federal grant. The duration of employment shall not exceed the life of the federal grant that funds the position. An employee appointed to an FFTL position is required to meet the minimum requirements for the classification. Further, an employee appointed to an FFTL position is designated as an unclassified (non-merit) employee. An FFTL employee is eligible to receive benefits at the same level as a classified (merit) employee in a permanent position.

This position will have access to confidential and sensitive information. The successful candidate will be required to ensure the safeguarding and security of all confidential and sensitive information and will be required to complete trainings, sign acknowledgments, follow all policies and adhere to all statutes and requirements pertaining to the safeguarding and security of confidential and sensitive information while employed and after employment ends.

Job Duties:

• Instructs customers via phone how to file initial, reopened, and continued unemployment insurance claims.
• Answers basic and routine questions and assists with resolving issues.
• Informs them of their rights and responsibilities under Unemployment Insurance laws and regulations.
• Performs beginning-level eligibility reviews of simple claims in the system to ensure proper work registration, identify issues for investigation, and assign them to a claims investigator.
• Assists claimants via phone with filing for interstate claims, combined wage requests, and military wage requests.
• Informs claimants of the required documents needed to complete the next step of getting wages for these types of claims.
• Drafts correspondence in response to claimant requests and reviews previous days' work to ensure actions are processed properly.

Qualifications

• Exceptional written and verbal communication skills
• Excellent time management skills
• Ability to work under pressure and attention to detail
• Strong computer skills

Requirements

• EDUCATION: Must complete two years (54 semester hours) from a college or university
• EXPERIENCE, TRAINING, OR SKILLS: NONE
• Substitute EDUCATION for EXPERIENCE: NONE
• Substitute EXPERIENCE for EDUCATION: NONE
• SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

• Incumbents working in this job title primarily perform duties in an office setting.

Company Description