[Hiring] Workforce Analyst @GardaWorld

Role Description

As a Business Analyst on GardaWorld’s Security Workforce Management team, you will play a critical role in optimizing the use of GTrack mobile systems and related platforms, including:

• Guard tour systems
• Incident and activity reporting
• Visitor management tools
• Vehicle telematics
• NSOC integrations
• Enterprise tools such as Microsoft 365, Teams, and Dynamics CRM

You will:

• Mentor and support users
• Manage platform functionality
• Resolve system issues
• Collaborate with internal stakeholders and external partners
• Drive continuous improvement initiatives
• Work closely with field operations to ensure compliance with company policies and regulatory requirements

Qualifications

• Proven ability to identify, assess, and propose solutions that improve processes while maintaining operational efficiency
• Demonstrate attention to detail and ability to balance perfection with time-sensitive operational constraints and budgets
• Maintain flexibility to propose and implement change and willingness to contribute to team success in an evolving environment
• Demonstrate the ability to work autonomously with a high degree of participation, taking and maintaining project initiative
• Maintain organizational excellence, analytical thinking, planning, and prioritization of tasks
• Demonstrate effective communication and interpersonal skills to support collaboration with stakeholders at all levels

Requirements

• A Bachelor of Education Degree (BED) in Project Management, Information Technology, or similar related fields, or an equivalent combination of education and experience
• Demonstrated experience managing and optimizing security workforce management solutions like those used by GardaWorld
• Experience in the security contracting industry with a focus on operations, data management processes, compliance, and best practices
• Participate in a team environment to support assessment of new technologies and tools in a dynamic, time-sensitive environment

Benefits

• Competitive Salary: $65,000.00 / year
• Work Site Location: Remote
• Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career Growth: Career growth opportunities at GardaWorld
• Travel: 25% of the year as needed