[Hiring] Training Specialist @Gainwell Technologies LLC

Role Description

We’re seeking a highly skilled Trainer who thrives both independently and in collaborative environments. The ideal candidate is a proactive self-starter, motivated by a passion for empowering teams and driving collective success. As part of the Learning, Knowledge, and Innovation team (LKI), our vision is to be the benchmark for transformative learning experiences.

Our mission is to unify and empower customer experience account teams by providing innovative, consistent, and impactful learning solutions that enhance skills and knowledge, fostering exceptional customer experiences for those they serve. Join us in helping Gainwell serve Medicaid members and providers by creating and delivering industry leading learning initiatives.

• Deliver engaging and interactive training sessions to new and existing call center agents and general training for other departments such as field services teams.
• Facilitate virtual training programs to enhance employee skills and performance.
• Adapt training delivery to various learning styles and needs.
• Design visually engaging and interactive training material and presentations for learners that meets modern adult learning principles and varied learning needs.
• Collaborate with LKI training team, SMEs, and account lenders to ensure training materials are effective and user-friendly.
• Provide post-training support and resources to learners and call center leadership.
• Assess training outcomes through surveys, feedback, and performance metrics.

Qualifications

• 3 - 5 years of experience as a trainer or facilitator.
• Passion for training and desire to facilitate in a virtual classroom environment.
• Strong presentation and interpersonal skills.
• Experience with adult learning principles and learner engagement techniques.
• Some experience with curriculum development, presentation, and instructional design.

Requirements

• Fully remote opportunity to work anywhere in the US.
• Must be able to work EST.
• Applications for this position will be accepted until 10/5/2026.

Benefits

• The pay range for this position is $48,300.00 - $69,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Variety of leadership and technical development academies to help build your skills and capabilities.