[Hiring] Training and Development Specialist @Planned Parenthood North Central States

Role Description

Under the direct supervision of the Manager of Training & Development and the general supervision of the Patient Services Manager, the Training & Development Specialist – Virtual Care is responsible for the day-to-day operations of the Training Program for the Patient Services team. The Training & Development Specialist – Virtual Care:

• Delivers training to the Patient Services team in practical and classroom settings.
• Develops curriculum and coordinates training on new initiatives and services.
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up-to-date training program to meet established goals.
• Acts as an advocate in implementing the mission of “Affirming the human right to reproductive health and freedom.”
• May perform other related duties as assigned.

Qualifications

• 3+ years fast-paced customer experience.
• Experience in a health care setting, including appointment scheduling.
• Experience effectively training and supporting new employees.
• Experience developing strategies and implementing programs that enhance organizational effectiveness.
• Experience with problem-solving through effective communication in customer interactions.
• Technology skills, including typing skills and the ability to navigate multiple computer programs and websites at once.
• Working knowledge of technology necessary to perform job functions, including Microsoft Word and PowerPoint.

Requirements

• Responsible for the day-to-day operations of the Patient Services Training Program.
• Delivers new and ongoing training in both classroom and practical settings.
• Builds and maintains training schedules for new Associate Is and IIs.
• Collaborates with the Management and Associate II teams to deliver a comprehensive, effective training experience for new staff.
• Oversees logistics and planning for training established staff on new initiatives, services, and organizational changes.
• Reviews and updates training curriculum.
• Develops new training curriculum.
• Collaborates with Management and Quality Monitoring staff to maintain an effective and up-to-date training program.
• Assesses the effectiveness of the Patient Services Training Program regularly and adjusts and/or provides recommendations as appropriate.
• Participates in workgroups to ensure consistency and collaboration across Health Services.
• Expert in all Patient Services Associate I & II Essential Functions and Responsibilities.
• Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
• Works a minimum of 8 hours per month in the PSA role.

Benefits

• Medical, Dental & Vision Insurance with equity-based premium tiers.
• Free, virtual primary care for all employees enrolled in a medical plan.
• HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network.
• Proximal Health – Helps members access high quality, cost-effective providers for certain services.
• Employee Assistance Program.
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account.
• Life Insurance.
• Eligibility for Federal Student Loan Forgiveness.
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• 403(b) retirement fund.
• 8 weeks Paid Parental Leave.
• Pet Insurance.
• Bereavement Leave.
• Earned Extended Leave.
• Free subscription to Headspace App.
• Time off to vote.
• Employee discounts for various services and products.