[Hiring] Student Success Advisor @Post University

Role Description

The Student Success Advisor (SSA) Career & Programmatic is critical to Post University's student academic success and retention efforts for online and/or regional site students. The SSA C&P provides a consistent point of contact to a student’s specific area of study from when the student begins classes at the University to graduation.

• Proactively builds a trusting and supportive relationship with new students at the beginning of a student's studies and carries that relationship through to graduation.
• Through counseling and positive coaching, works with a student to overcome barriers impeding adult students from reaching their academic and career goals.
• Acts as a champion for student success and for the University brand.

Qualifications

• Genuinely student-centric; institutional traditionalists need not apply.
• A bachelor's degree or equivalent combination of education and experience is required.
• Engaging and dynamic phone presence.
• Excellent email communication skills; clear and concise writing ability required.
• Self-starter; shows initiative and demonstrates the ability to work both independently and as a team member to achieve organizational goals.
• Energetic and goal-oriented.
• Strong interest in working in a fast-paced environment that requires multitasking.
• Dedicated to student success.
• Sense of urgency and driven to respond to students and colleagues.
• Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM/CNS, Microsoft Office Products, etc.
• Excellent organization skills and ability to keep consistent contact with student caseload.
• Ability to connect and develop relationships with adult students.
• Holds themselves and colleagues to high ethical standards.
• Creates a positive culture and environment through attitude and behavior.
• Ability to work evenings/weekends preferred.

Requirements

• Requires an insightful and innovative approach to achieving exceptional student engagement, commitment, and readiness results.
• Proactively develop and maintain a positive and supportive relationship with students.
• Communicate directly, effectively, and often with all assigned students.
• Leverage University technology systems to enhance relationships with students.
• Respond promptly to student questions and requests (typically on the same day) by telephone and email.
• Advocate student needs across all departments of the University.
• Use University systems to track and assess how assigned students are progressing towards graduation.
• Analyze student data to create information that can improve the student experience.
• Proactively identify barriers to students' academic success and develop solutions that improve retention.
• Introduce and train students on university systems (e.g., Web Registration and Blackboard).
• Accurately communicate and support university academic and university policies.
• Provide students with guidance on academic progress, course selection, degree selection, and work/life/study issues.
• Coaches and offers counsel to students on strategies for success.
• Other duties as assigned.

Benefits

• Pay: $45,000/annually; $21.64/hour.
• Schedule after training: Monday through Friday, one late night (Wednesday).
• This position offers the option to work remotely.
• Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality.
• Test your speed at www.speedtest.net (select Boston, MA–Comcast).
• A dedicated, quiet home workspace free from distractions is required.