[Hiring] Senior Learning Program Designer @Avalara

Role Description

Avalara is looking for a seasoned Senior Technical Course Developer to support our Revenue Operations teams. This role oversees the design, development, and implementation of comprehensive learning programs that align with organizational objectives. You will lead the architecture, design, and strategic execution of comprehensive technical learning programs that align directly with organizational priorities and sales productivity metrics.

Key Responsibilities:

• Program Design and Strategy: Develop and manage the structure of large-scale training programs (NEO and beyond) ensuring alignment with organizational strategies and desired outcomes.
• Define program-level objectives and outcomes, ensuring clear alignment with business needs.
• Collaboration with Instructional Designers: Partner with instructional designers to provide program frameworks and guidance for course development.
• Ensure all courses within a program align with the overarching learning outcomes and program goals.
• Collaborate on the sequencing of courses and content to create logical, learner-friendly pathways.
• Program Management and Oversight: Act as the program owner, coordinating development timelines, deliverables, and resources across the team.
• Ensure consistency, quality, and alignment across all program components.
• Provide feedback and support to instructional designers to ensure adherence to program vision and standards.
• Outcome-Based Approach and Evaluation: Apply backwards design principles to align program structure with measurable outcomes.
• Develop evaluation strategies to assess program effectiveness and impact, leveraging data and feedback to make improvements.
• Ensure programs deliver measurable results that support both learner success and organizational goals.
• Stakeholder Engagement: Collaborate with business leaders, subject matter experts (SMEs), and other stakeholders to ensure programs meet strategic and operational needs.
• Communicate program vision, objectives, and progress to stakeholders and leadership.
• Continuous Improvement: Monitor industry trends and best practices to incorporate innovative approaches into program development.
• Regularly review and refine program structures to ensure relevance and effectiveness.
• AI Integration into Workflow: Identify ways to integrate AI into improving development of program, automation of learner movement through program, and other areas identified where AI would have meaningful impact.
• Use Glean, chatGPT, builds Bots or Agents to further refine and create efficiency and precision in role responsibilities.

Qualifications

• Education: Bachelor’s degree in Curriculum Development, Instructional Design, Education, Business or a related field. Master’s degree or certifications in instructional design, learning & development, or project management preferred.
• Experience: 3+ years of experience in curriculum program development, education, instructional design, or learning & development. Proven experience designing and managing large-scale learning programs. Strong familiarity with outcome-based instructional design approaches, such as backwards design.
• Skills: Expertise in instructional design frameworks (e.g., ADDIE, SAM) and learning taxonomies (e.g., Bloom’s Taxonomy). Strong project management skills, with the ability to oversee multiple program components. Proficiency with eLearning technologies, LMS platforms, and collaborative tools. Excellent communication, collaboration, and stakeholder management skills.
• Key Competencies: Strategic thinking with a focus on designing programs that deliver measurable outcomes. Ability to guide and align teams toward a cohesive vision for complex learning programs. Detail-oriented with a commitment to quality and consistency across program components. Adaptive and innovative in addressing challenges and integrating new learning methods.

Preferred Qualifications

• Experience working in a corporate or enterprise learning environment.
• Familiarity with backwards design, design thinking and/or Action Mapping.
• Knowledge of emerging trends in learning technology, microlearning, or adaptive learning.
• Background with developing training for prospecting/outbound sales preferred.

Benefits

• Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
• Health & Wellness: Benefits vary by location but generally include private medical, life, and disability insurance.
• Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.
• Employee-run resource groups: We have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.