[Hiring] Senior Instructional Designer @Zillow

Role Description

The Senior Instructional Designer, Mortgage is the content production engine for ZHL's Mortgage Enablement team — solely focused on building high-quality training materials across all formats and mortgage fulfillment functions. This role requires deep instructional design expertise and the ability to operate independently on complex, ambiguous content challenges.

• Build training materials, job aids, SOPs, and eLearning content across all fulfillment functions (underwriting, processing, closing, funding, disclosure desk).
• Create and maintain Highspot SOPs in partnership with the content team and functional SMEs.
• Develop ZU (Zillow University) courses in partnership with the Manager, Learning Design & Delivery.
• Manage content revision cycles when process, system, or policy changes require material updates.
• Support the Manager, Programs & Content Strategy on curriculum builds and content quality review.
• Contribute to and help maintain the team's content standards and design frameworks.
• Proactively identify content gaps and recommend curriculum improvements.

Qualifications

• 8+ years of experience in instructional design, curriculum development, or content creation for a professional training environment.
• Mortgage industry experience, with a demonstrated track record of building training content for mortgage sales or fulfillment audiences such as underwriting, processing, closing, funding, etc.
• Expert-level proficiency in eLearning authoring tools and LMS platforms.
• Demonstrated ability to translate complex operational content from SME input into clear, learner-ready materials.
• Strong command of adult learning principles and instructional design frameworks.
• Ability to manage multiple concurrent content projects with minimal supervision.
• Excellent writing and editing skills; high attention to detail on content quality, accuracy, and consistency.
• Comfort with ambiguity; able to define scope and structure for content projects where requirements are not fully specified upfront.
• Cross-functional collaboration skills; regularly coordinates with SMEs, managers, and delivery staff.

Requirements

• Experience with Highspot or similar content management/enablement platforms (preferred).
• Instructional design certification (preferred).

Benefits

• Competitive base salary.
• Equity awards based on factors such as experience, performance, and location.