[Hiring] School Success Manager @Timely

Role Description

As a seasonal School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient, and innovative schedules. During peak school scheduling season, January - July, you'll work full-time, directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.

Role & Responsibilities

• Lead all aspects of Timely’s customer-facing support model.
• Own a portfolio of schools:
  • Guide district and charter schools through using Timely to build their master schedule.
  • Lead onboarding and training for new and returning school schedulers.
  • Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school needs.
  • Develop strategic relationships with key stakeholders including lead schedulers, principals, and other members of the scheduling teams.
  • Track success metrics for each school, ensuring high levels of satisfaction and renewal rates.
  • Serve as a strategic thought partner to school-based teams to ensure their schedule aligns to their unique priorities.
  • Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team.
• Own a portfolio of accounts:
  • Manage district and charter network accounts through the Timely customer journey developing strategic relationships with key stakeholders.
  • Collaborate with the district teams to establish partnership goals, implementation timelines, and training plans.
  • Serve as a strategic thought partner to ensure the school schedules align to district and network priorities.
  • Provide the tools and structures necessary for district leaders to manage the master scheduling timelines and understand where each school is at in the scheduling process.
  • Support the data integration process by collaborating with district IT teams and Timely’s data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely app).
• Support general operations:
  • Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution.
  • Pitch in wherever and whenever is needed to contribute to team success.

Qualifications

• Meaningful experience developing middle and/or high school schedules.
• Willingness to "roll up sleeves" and work in a scrappy environment.
• A desire and flexibility to work full-time, seasonally, from January - July.

Requirements

• At least 2+ years of experience building and owning a middle and/or high school schedule.
• At least 5 years of experience working inside a school.
• Detail-oriented with critical attention to detail.
• Ability to communicate clearly and deliver for district/CMO and school partners.
• Experience working across cross-functional teams.
• Ability to adjust quickly to changing priorities and conditions.

Benefits

• This position is a seasonal, full-time, salaried position from January through July.
• This role may include health benefits.
• Access to the company's flexible PTO policy.

Company Description

Timely is changing how schools create high-quality schedules for teachers and students by combining groundbreaking AI technology with support from expert school schedulers. We serve districts and charter school organizations across 20+ states, growing at rates that lead the education technology industry.