[Hiring] Family Support Educator @Acadia Pharmaceuticals Inc.

Role Description

Provide expert field-based patient education and support throughout the treatment journey for the Rett community. Responsible for serving as a dedicated point of contact to Rett families for their on-label, clinical education-related questions about disease state and product education. This role will primarily engage with caregivers and families, healthcare professionals (if and when appropriate), and local communities to help patients progress in their healthcare journey. The Family Support Educator will help patients successfully start and stay on therapy.

Primary Responsibilities

• Provide disease state, product, and ongoing therapy management education upon request, in consumer-friendly language to the Rett community, which may include patients, caregivers, and/or other care team members.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
• Collaborate with and provide support for the entire assigned territory, which consists of multiple internal cross-functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others).
• Possess expert knowledge and provide insights to internal stakeholders to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs.
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in-service to physician offices reactively, to educate about the Family Support Educator role and patient support resources.
• Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross-functional partners.
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensure compliance with all laws, regulations, policies and demonstrate Acadia values.

Qualifications

• Bachelor’s degree, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus.
• 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy for Family Support Educator.
• 7+ years of relevant experience for Senior Family Support Educator, with extensive experience and technical expertise associated with Patient Engagement.
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred.
• Equivalent combination of relevant education and applicable job experience may be considered.

Requirements

• Rare Disease experience strongly preferred.
• Experienced in patient/caregiver education strongly preferred.
• Account Management experience preferred.
• Advocacy experience preferred.
• Strong background and understanding of field environment in healthcare industry.
• Track record of increased responsibilities.
• Strong history of successful cross-functional collaboration.
• Demonstrated success in leading without authority.
• Experience working with provider offices or similar pharmaceutical support programs strongly preferred.
• Exemplary interpersonal skills.
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy.
• Empathetic listening skills to interact effectively with customers.
• Exceptional organizational and time management skills.
• Understand HIPAA rules and regulations related to patient privacy.
• Strong written and verbal communications as well as presentation skills.
• Excellent computer skills, including knowledge of Microsoft Office products.
• Ability to manage expenses within allocated budgets.
• Adaptable and open to an environment of change.
• Must be a fast learner, flexible, able to work independently, and able to adjust.
• Strong enthusiasm with a drive to succeed within a team.
• Ability to travel up to 70%, depending on territory.
• Employee must meet all additional local, state, and federal vaccination requirements.

Physical Requirements

• Regular standing, walking, sitting, and use of hands for handling or operating equipment.
• Occasional lifting/moving up to 20 pounds.
• Ability to travel independently overnight and/or work after hours as required.

Position Levels

• Family Support Educator: $124,000-$155,000 - requires 5+ years of relevant experience.
• Senior Family Support Educator: $136,000-$170,000 - requires 7+ years of relevant experience.

Benefits

• Competitive base salary, bonus, new hire and ongoing equity packages.
• Medical, dental, and vision insurance.
• Employer-paid life, disability, business travel and EAP coverage.
• 401(k) Plan with a fully vested company match 1:1 up to 5%.
• Employee Stock Purchase Plan with a 2-year purchase price lock-in.
• 15+ vacation days.
• 13-15 paid holidays, including office closure between December 24th and January 1st.
• 10 days of paid sick time.
• Paid parental leave benefit.
• Tuition assistance.