[Hiring] National Claims Trainer @Palomar

Role Description

The National Claims Trainer develops and delivers effective training programs to ensure consistent, compliant, and efficient claim handling across the organization. This role identifies departmental training needs, creates engaging materials, leads adjuster training for MPCI and private products, and supports licensing and regulatory requirements. Collaborating closely with internal teams, the manager promotes process improvements, quality assurance, and high standards of customer service while driving the overall goals of the claims department.

• Identify training needs for the Claims Department and recommend solutions.
• Create, develop and deliver training utilizing various written and verbal methods and materials including but not limited to presentations, video job aids, PowerPoints, workflows, coaching, mentoring, and other educational materials.
• Create and maintain letters, forms, and templates as needed.
• Promote consistency of claim handling and recommend processes for greater efficiency and improved claim handling.
• Collaborate with other members of the claims department and other departments in the organization.
• Timely completion of assigned tasks and projects.
• Maintain knowledge and compliance of company procedures, claim-related statutes, insurance regulations, and other legal requirements.
• Assist with quality assurance of claim audits if needed.
• High level of customer service for internal and external clients and partners.
• Monitor and maintain adjuster licenses.
• Assist with filing CE hours with RMA and required State Departments.
• Execute high level communication and teamwork across all departments.
• Conduct and attend all adjuster system trainings in person and virtually for MPCI and private products.
• Compile and create all necessary training materials for all adjuster trainings for MPCI and private products.
• Contribute to the goals and objectives of the claims team and organization.
• Exemplify professional and ethical behavior.

Qualifications

• 7+ years of experience in training and development is preferred, with 5 – 10 years in crop insurance, agricultural insurance, or a related field, preferably with national or multi-regional scope is highly preferred.
• Bachelor's degree in a related field preferred.
• Proven expertise in crop insurance products (MPCI, crop-hail, private products), underwriting, claims, and RMA regulations.
• Demonstrated success in designing and leading scalable training programs for diverse audiences in a national or large-scale corporate setting.
• Experience managing or mentoring a team of trainers or coordinating training across multiple locations is highly desirable.
• Must be able to travel throughout Palomar’s crop footprint.

Requirements

• Build strong relationships through transparency, trust, and respect for each other.
• Work in an agile environment, with a resilient mindset to find creative solutions to challenges.
• Collaborate and celebrate diverse perspectives, promoting inclusivity and equality.
• Do the right thing with strong conviction and integrity.
• Be bold and innovative to help make an impact.
• Demonstrable track record of working autonomously and driving progress.
• Be intellectually curious, think creatively, and pragmatic.

Benefits

• Full Suite of Medical Benefits
• Long Term Financial Incentives – STOCK!
• 401k with 3.5% Automatic Fully Vested Employer Contributions
• Competitive PTO + Holiday Program
• Lifestyle Spending Allowance
• Professional Development Assistance
• Career Exploration Opportunities
• Regular company-wide social events (even virtually!)

Company Description

At Palomar, we are committed to diversity, equality and inclusion in all facets of the organization. We have built an open culture that celebrates the diversity of our workforce, while actively championing equality and inclusion practices that make us a company people want to work with and work for.

We believe that diversity, equality and inclusion yields greater organizational creativity and productivity, which helps us serve our customers and partners more effectively. Delivering on our diversity commitment returns greater value to our shareholders and ultimately makes a positive impact to the communities in which we do business and to the people who live in them.