[Hiring] Officer, Transfer Credit and Registrations @University of the People

Role Description

The officer is responsible for reviewing and processing transfer credits, resolving registration and academic record issues.

• Review and process transfer credit applications in accordance with university policies and established timelines.
• Investigate and resolve transfer credit, DAR, CGA, Learning Path, CRM, and registration-related issues to ensure accurate academic records and student progression.
• Update transfer credit equivalencies in TES and verify academic credentials using recognized accreditation and evaluation resources.
• Address student and internal stakeholder inquiries related to transfer credits, registration, appeals, re-evaluations, and academic requirements.
• Collaborate with cross-functional teams to resolve student concerns while ensuring compliance with university policies and procedures.
• Meet established SLAs while maintaining accuracy, productivity, and service quality.
• Maintain up-to-date knowledge of university policies, academic regulations, catalog requirements, and transfer credit procedures.
• Contribute to process improvements, special projects, testing activities, and other assigned initiatives to enhance student experience and operational efficiency.

Qualifications

• Should have earned a bachelor’s degree (A fresher or an Experienced one).
• Proficiency in English.
• Experience working in an academic environment, especially with an educational backend, is an added advantage.
• Experience with CRM or other customer database software is an added advantage.

Requirements

• Tech-savvy – comfortable working in an online environment.
• Self-discipline – ability to work remotely as part of an international team.
• Good analytical thought process.
• Problem-solving skills.
• Grasping knowledge.
• Organized.
• Critical thinking.
• Time management skills.
• Detail-oriented.
• Excellent communication skills, verbal and written.
• Process improvements in the process.
• Data-oriented.
• Maintain cross-training programs.

Employee Status

• Part-time position in Mysore – India.
• General Shift.