[Hiring] Student Services and Affairs Officer @University of the People

Role Description

The Student Services & Affairs Officer is responsible for processing student requests related to special letters, authorization forms, third-party verifications, re-enrollment, I Grades, and student violation cases. The role involves managing Customer Hub (CH) cases, verifying student records and supporting documents, coordinating with relevant departments, and ensuring accurate and timely case resolution in accordance with university policies and procedures.

• Process authorization form requests and verify the required supporting documents.
• Process special letter requests and third-party verification requests.
• Review and process re-enrollment, I Grade, and student violation cases in accordance with university policies.
• Handle assigned Customer Hub (CH) cases received from Advising teams.
• Review student records and case details to ensure accuracy and completeness before processing.
• Handle complex and authorization-related cases, escalating issues to the appropriate team when required.
• Coordinate with Program Advisors and relevant departments to resolve student requests and processing issues.
• Update case statuses, notes, and processing outcomes accurately in Customer Hub (CRM).
• Complete assigned cases within established SLAs while maintaining accuracy and quality standards.
• Follow university policies, standard operating procedures (SOPs), and data privacy requirements when handling student information.
• Identify recurring issues and suggest improvements to processing workflows and service quality.
• Perform additional duties and responsibilities assigned by the team.

Qualifications

• Bachelor's degree required; freshers and experienced candidates may apply.
• Proficiency in English.
• Experience working in an academic environment or student services is an advantage.
• Experience with CRM systems or other customer database software is an advantage.
• Experience in case management, or administrative operations is an advantage.

Requirements

• Tech-savvy and comfortable working in an online environment.
• Self-discipline and the ability to work independently as part of an international team.
• Strong analytical and problem-solving skills.
• Attention to detail when reviewing student records.
• Good organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple cases and meet deadlines.
• Critical thinking and sound judgment when handling complex cases.
• Ability to learn new systems, tools, and procedures quickly.
• Strong coordination and teamwork skills.
• Commitment to process improvement, accuracy, and service quality.

Benefits

• Part-time employment.
• Work location: Mysore, India.
• General shift work schedule.