[Hiring] LMS Administrator @NetImpact Strategies

Role Description

NetImpact Strategies has an opportunity for a LMS Administrator to support the administration, reliability, and effective use of learning management system technologies for a federal healthcare training program. This role works with training coordinators, instructional designers, instructors, technical support teams, and Government platform owners to maintain course availability, support learner access, resolve learning-system issues, and produce accurate training records. The administrator supports approved course publishing, enrollment, reporting, and system-change activities within assigned permissions while helping ensure learning technologies support program requirements and scheduled instruction; this position is remote.

• Support day-to-day administration of Government-approved learning management systems and associated training technologies.
• Configure and maintain course catalogs, learning paths, prerequisites, assignments, and completion requirements within authorized administrative permissions.
• Coordinate learner enrollment, role-based access, and administrative permissions with designated training and Government platform owners.
• Upload, configure, test, and publish approved computer-based training packages, assessments, reference materials, and course updates.
• Validate course launch, navigation, bookmarking, assessment scoring, and completion reporting before releasing new or revised learning content.
• Troubleshoot learner access, enrollment, course-launch, and completion-record issues; document resolutions and coordinate escalations with platform support teams.
• Monitor course availability and administrative issues that could affect scheduled training; communicate risks and coordinate corrective actions.
• Maintain accurate training records and prepare enrollment, completion, overdue-training, and course-utilization reports.
• Reconcile discrepancies among learning-system records, instructor attendance reports, and other approved training records.
• Support testing of authorized platform changes, content updates, and interfaces; document results and coordinate required approvals.
• Maintain administrative procedures, troubleshooting guides, configuration records, and an auditable history of course and system changes.
• Protect learner information and follow applicable privacy, security, accessibility, and records-management requirements.

Qualifications

• Bachelor’s degree in information technology, education, instructional technology, business, or a related field, or an equivalent combination of education and relevant experience.
• At least three years of experience supporting learning management systems, learning technologies, or closely related application administration.
• Experience administering course catalogs, enrollments, assignments, permissions, and training-completion records.
• Working knowledge of SCORM-based course packages and troubleshooting digital learning delivery and completion issues.
• Experience testing and publishing approved learning content and maintaining controlled course versions.
• Proficiency with Microsoft Excel and the ability to validate training data, reconcile discrepancies, and produce clear reports.
• Strong troubleshooting, documentation, customer-service, and coordination skills.
• Working knowledge of accessibility, privacy, and security considerations for learning systems and learner records.
• Ability to obtain and maintain required Government system access and satisfy applicable Tier 3 background investigation requirements.
• Ability to complete required privacy, security, and information-handling training. No specific professional certification is required.

Requirements

• Experience supporting Joint Knowledge Online or comparable enterprise learning management systems.
• Familiarity with federal healthcare or other regulated training environments.
• Experience troubleshooting SCORM content produced using tools such as Articulate Storyline, Rise, or Adobe Captivate.
• Familiarity with approved data exports, application interfaces, reporting tools, and learning-system integrations.
• Experience working with instructional designers, training coordinators, and geographically dispersed instructors.
• Relevant learning-platform, information technology, or application-support certification.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!