[Hiring] Learning Development Specialist @Linnworks

Role Description

As our Learning and Development Specialist, you'll make sure everyone in our Customer Operations team has the product knowledge and customer skills to give Linnworks customers a great experience. This is an 18-month maternity cover in a small, hands-on Education & Enablement team.

• Run our internal training programme: coordinating experts from across the business, facilitating virtual sessions, and running our monthly call quality checks.
• Facilitate weekly COps enablement sessions starting on 1 December 2026, with a major product launch on 1 April 2027.
• Take over facilitation of our weekly product launch enablement sessions, following the established plan.
• Own and manage a regular programme of virtual training sessions for the COps org.
• Coordinate subject matter experts from across the business to deliver sessions: brief them, help shape content and keep training consistent.
• Host and facilitate sessions to ensure they run smoothly, stay engaging, and land the key messages.
• Build knowledge checks and certification into the programme, using AI to help create and analyse assessments.
• Keep the training calendar, materials, and attendance records up to date.
• Use AI to build training decks, session materials, job aids, and reports quickly.

Qualifications

• Confident facilitator, comfortable running engaging virtual sessions for groups of all sizes.
• Excellent collaboration with subject matter experts.
• Proven experience coaching individuals to improve their performance, ideally customer-facing agents.
• Experience assessing call or ticket quality and giving constructive, specific feedback.
• Curious and quick to learn a complex SaaS product.
• Strong AI literacy: use of AI tools to analyse data and build training materials.
• Strong stakeholder skills.
• Exceptionally well organised.

Requirements

• Experience designing and delivering training to adult learners, ideally in a customer support, success, or contact-centre setting.
• Knowledge of e-commerce, multichannel retail, inventory, or order management.
• Experience with an LMS (we use Absorb) and building e-learning or job aids.
• Familiarity with call recording or quality assessment platforms.

Benefits

• Remote & flexible working – with hybrid options in London or Chichester.
• Fantastic team culture based on trust and belonging.
• Laptop & home office budget – £500 to set up your ideal workspace.
• Private Medical Insurance with Aviva, including Dental & Optical.
• Group Life Insurance & Yulife Wellbeing & Rewards.
• Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
• EAP confidential benefit – 24/7 access to compassionate guidance & expert advice.
• 25 days holiday + bank holidays.
• Training, support, and personal development.