[Hiring] Learning Content Manager @Services and Advocacy For

Role Description

SAGE is looking for a Learning Content Manager to help keep our SAGECare learning content strong, current, accessible, and useful for the organizations we serve. This role will develop and update curriculum, toolkits, online courses, learner materials, and related resources that support culturally competent, trauma-informed education for providers working with LGBTQ+ older people.

What You’ll Do

• Developing and updating SAGECare curriculum, toolkits, learner materials, facilitator guides, slide decks, assessments, and other learning assets;
• Designing engaging, accessible, and practical learning experiences for online, hybrid, and self-paced formats;
• Building and updating asynchronous courses using Camtasia, Articulate 360, or similar course-building and video-editing software;
• Managing learning content in SAGECare’s learning management systems, including TalentLMS, with responsibility for course setup, updates, testing, documentation, and coordination with the Client Services Specialist;
• Working with SAGECare colleagues, consultants, and subject matter experts to keep content accurate, current, audience-appropriate, and aligned with SAGE’s mission and values;
• Refreshing existing curriculum and learning assets based on learner feedback, evaluation data, client needs, and changes in the field;
• Supporting quality standards across SAGECare learning products, including accessibility, consistency, tone, formatting, and usability;
• Coordinate content translation, adaptation, and accessibility updates to support audience reach, quality, and learner experience;
• Support data collection and reporting on course participation, completion, satisfaction, learner experience, and other key learning metrics;
• Develop and refine evaluation tools that help measure reach, quality, learner experience, and impact, and use findings to recommend content improvements over time;
• Helping develop and refine SAGECare learning products that respond to customer needs and strengthen program quality, reach, and sustainability;
• Coordinate with other SAGECare team members to support timely contract fulfillment, customer service, and accurate content delivery;
• Using program data, customer feedback, and learner insights to recommend practical improvements to curriculum, learning assets, and related processes;
• Perform other related duties as required.

Qualifications

• At least four (4) years of experience in curriculum development, instructional design, adult learning, education, nonprofit programs, aging services, LGBTQ+ services, or a related field;
• Demonstrated success with curriculum development, instructional design, applying adult learning methodology, writing, editing, and content organization;
• Experience building or updating online learning content, asynchronous courses, toolkits, guides, slide decks, assessments, or other learner-facing materials;
• Experience using course-building, video-editing, LMS, or e-learning authoring software, such as Camtasia, Articulate 360, TalentLMS, or similar tools;
• Experience using Salesforce or a similar CRM/data system to enter, track, and report program, client, learner, contract, or related information;
• Ability to understand and apply an equity framework in curriculum and learning design;
• Strong judgment and sensitivity when developing content for learners at different stages of knowledge, comfort, and experience;
• Strong project management skills, including the ability to manage multiple deliverables, meet deadlines, document processes, and communicate progress clearly;
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.

Requirements

• Bachelor’s Degree (Nice-to-have);
• Experience developing learning content related to aging services, LGBTQ+ communities, health and human services, equity, or cultural competency;
• Deep understanding and knowledge of LGBTQ+ issues, especially as they relate to aging, caregiving, healthcare, housing, or long-term care;
• Creative and self-directed, with the ability to move projects forward while incorporating feedback from colleagues and subject matter experts;
• Comfort collaborating with teams, consultants, and client-facing staff to keep content current and useful;
• Proficiency in webinar platforms or virtual learning tools, such as Zoom, Teams, Webex, or similar platforms;
• Experience with the administration of learning management systems, such as TalentLMS or similar platforms, including course setup, testing, updates, and reporting;
• Experience learning new software platforms quickly and using technology to improve content quality, learner experience, reporting, and team workflows.

Benefits

• Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies;
• An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance;
• Dental and Vision insurance with premium subsidies;
• A safe harbor 401(k) plan with a match from SAGE of up to 5%;
• Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!);
• 100% SAGE-paid family and medical leave for up to 12 weeks;
• 8 weeks of Sabbatical leave after seven years of employment;
• 100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents;
• Medical and dependent care FSA and transit pre-tax benefits;
• An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues;
• A really terrific team! An opportunity to help make a positive impact on SAGE staff and culture!
• A chance to support the LGBTQ+ community and be a part of an organization doing vital work!