[Hiring] Learning and Development Specialist @HarmonyCares

Role Description

The Learning & Development Specialist is responsible for designing, delivering, and continuously improving training programs that support employee onboarding and ongoing development. This role partners with operational leaders to identify learning needs, determine appropriate training approaches, and ensure training effectiveness aligns with business objectives.

• Independently design, lead, and oversee onboarding and ongoing training programs for assigned functions or employee populations, ensuring alignment with organizational goals and performance needs.
• Collaborate with operational leaders to assess training needs and exercise independent judgment in selecting and designing effective learning solutions and delivery strategies.
• Own assigned training programs end-to-end, including content development, delivery approach, and ongoing updates.
• Evaluate training effectiveness using learner feedback, performance metrics, and operational data, and proactively modify programs to improve outcomes and support sustained performance improvement.
• Recommend improvements to training content, structure, and delivery to enhance employee performance and engagement.
• Design, develop, and maintain comprehensive training materials, including curricula, lesson plans, guides, and supporting resources that reflect best practices and current workflows.
• Partner cross-functionally with operational, clinical, and technical stakeholders to ensure training programs remain aligned with evolving workflows, systems, and business priorities.
• Provide guidance to employees and leaders on training-related topics and learning approaches.
• Maintain knowledge of industry trends, learning technologies, and instructional best practices, and integrate relevant innovations into training program design and delivery.
• Lead or contribute expertise to cross-functional projects and initiatives focused on training, onboarding, system adoption, and broader operational improvement efforts.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in training, learning and development, healthcare operations, or a related field.
• Prior experience designing and delivering training programs in both in-person and virtual environments.
• Ability to assess learning needs and determine appropriate training approaches.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Strong communication and presentation skills.
• Ability to work independently and exercise sound judgment in a fast-paced environment.
• Proficiency with Microsoft Office and training or learning management systems.
• Familiarity with EMR systems such as Athena or similar platforms preferred.
• Ability to travel as required to support training delivery, stakeholder engagement, and successful implementation of training programs (based on role oversight and expectations).

Requirements

• Bachelor’s degree in a related field (preferred).
• Prior experience in healthcare or clinical operations (preferred).
• Prior experience with instructional design and adult learning methodologies (preferred).
• Travel required 4 times a year to Brentwood, TN.

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more.
• 401K Retirement Plan (with company match).
• Tuition, Professional License and Certification Reimbursement.
• Paid Time Off, Holidays and Volunteer Time.
• Paid Orientation and Training.
• Established in 11 states.
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!