[Hiring] HelpHub Specialist @Podium Education

Role Description

As a HelpHub Specialist, you’ll play an essential role in supporting student success by delivering timely, accurate, and meaningful guidance through chat and video interactions. You’ll be responsible for providing high-quality feedback on assignments, assisting with platform and coding questions, and helping students navigate course content and tools. This position requires a tech-savvy, detail-oriented individual who is adaptable to frequent updates and committed to going above and beyond in helping students achieve their academic goals.

Key Responsibilities

• Student Support via Chat:
  • Provide prompt and helpful responses to student inquiries, delivering resolutions through live chat and video as needed.
  • Ensure students feel supported, confident, and motivated by creating a positive and encouraging experience.
• Assignment Feedback:
  • Review and provide timely, constructive feedback on student assignments, focusing on clarity, accuracy, and completeness.
  • Identify areas where students can improve, offering actionable suggestions to support their learning and growth.
• Adapt to Evolving Course Content and Platforms:
  • Stay current with updates to track content, coding syntax, and platform changes to provide accurate support.
  • Demonstrate flexibility and a quick learning curve to adapt to any modifications or new tools introduced.
• Technology Proficiency:
  • Comfortably navigate multiple systems, tools, and platforms used in our courses.
  • Utilize tech resources efficiently to enhance response speed, accuracy, and overall service quality.
• Additional Responsibilities:
  • Take on additional tasks and responsibilities as assigned, contributing to the overall improvement and efficiency of the HelpHub team.
  • Participate actively in team projects, feedback sessions, and other collaborative initiatives.

Qualifications

• Student-Centric Focus: Strong commitment to supporting student success and providing an exceptional learning experience.
• Detail-Oriented: Thorough in reviewing assignments and providing feedback; attentive to nuances in student questions.
• Tech Savvy: Comfortable working with various online tools, including platforms with evolving coding syntax and functionality.
• Adaptable and Proactive: Quick to adjust to changes in track content and platform features, with a willingness to take on new challenges and tasks.
• Efficient Multitasking: Ability to balance multiple student inquiries, maintaining timely responses without sacrificing quality.
• Track-Specific Expertise: Must have completed and excelled in both parts of one of the following tracks:
  • Digital Marketing (Shopify and Meta Ads)
  • Web Development (HTML, CSS, JavaScript)
  • Data Analytics (Excel and Tableau)
  • Coding for Data (SQL, Tableau, Python)
  • Career Rotation

Preferred Qualifications

• Experience tutoring or teaching.
• Experience applying digital marketing, data analytics or coding/web development skills professionally.
• Completed more than one Track of The Global Career Accelerator.

Technical Requirements

• Access to a high-speed internet connection.
• Hardware:
  • Mac, Windows PC, or Chromebook.
  • Headphones or Headset.
  • Webcam.

Compensation & Benefits

• Hourly Compensation: Starting at $16 per hour, with weekend availability required.
• Career Growth Opportunities: Potential for advancement within the company and opportunities to develop professionally as part of a dynamic team.
• Collaborative and Talented Team: Work alongside talented and intelligent co-workers in a supportive and stimulating environment.
• Impactful Work: Contribute to reshaping the college experience and positively influencing student outcomes.
• Startup Environment: Gain hands-on experience in a fast-paced startup, learning about diverse aspects of business operations and startup culture.
• Technical Skill Development: Build expertise navigating backend systems, including Communication Management Systems (CMS), Learning Management Systems (LMS), and Customer Relationship Management (CRM) tools, and various productivity software.
• Hands-On Skill Application: Reinforce and expand digital marketing, coding/web development, and data analytics skills by working one-on-one with students and quality-assuring new content.