[Hiring] Director of Product Training @Advarra

Role Description

The Director, Training is responsible for planning, managing, executing, and evaluating all aspects of Advarra’s product-focused training events and resources. The Director, Training supervises the training team who develop and deliver training to both external customers and internal staff.

Job Duties & Responsibilities

• Lead Technology Solutions overall training strategy
• Oversee the planning, design, and delivery of effective and timely training to customers
• Supervise a global team of training specialists and eLearning developers; provide coaching, help team members prioritize projects, identify opportunities for development, and deliver performance reviews
• Observe and evaluate trainers to ensure the correct content is delivered; provide coaching and feedback to help trainers develop their skills and gain confidence
• Develop, lead, and prioritize new training initiatives based on the company’s goals
• Manage major project timelines to ensure deadlines are met
• Oversee Training department budget, monthly forecasting, and ensure revenue projections are met
• Seek to improve training processes and resources
• Ensure that staff receive training on Advarra products that they support, test, or develop
• Work with PMO and Product Support Managers to determine appropriate staffing for implementation-related training events
• Analyze ongoing and new training needs of internal staff and customers
• Create or customize training programs to meet the needs of Technology Solutions customers and staff
• Drive the development and launch of new training services to optimize the customer training experience
• Survey customers about their Advarra training experience; improve and adjust training based on feedback and evaluations
• Collaborate with other teams to design and deliver new training programs to address any knowledge or skill gaps
• If onsite training is required, evaluate facilities for training events; provide recommendations for new training rooms and spaces to ensure the best experience for customers
• Recommend best practice and consistent approach for virtual training to ensure the best experience for customers
• Prepare and present content at Onsemble conferences to support the company’s goals and our customers’ needs
• Evaluate new L&D tools or products to improve the efficiency of the team and the customer experience
• Work with the training managers to identify opportunities to deliver effective training on-demand; prioritize projects and set timelines for e-learning specialists
• Ensure training materials are appropriately branded and adhere to the Advarra and marketing guidelines
• Work with the Documentation and Marketing teams to ensure training services are being actively promoted through marketing campaigns and through leadership activities
• Provide ongoing feedback to the Product Management team; help prioritize development based on user experience and feedback
• Stay up-to-date on adult learning trends, research, and innovations
• Perform other job-related duties as assigned

Qualifications

• Bachelor’s degree, or equivalent demonstrated experience in corporate training/adult education
• 7+ years of experience providing instructor-led training
• Software training experience
• Software troubleshooting experience

Preferred Qualifications

• Experience creating e-learning or other training media
• Effective communication skills (writing, speaking, and listening)
• Experience developing curriculum and training materials
• Excellent presentation and public speaking skills; comfortable speaking to groups of 10-200 people
• Strong time management skills and ability to effectively manage multiple priorities
• Strong analytical, problem-solving, and interpersonal skills
• Supervisory/management skills
• Ability to strategically prioritize projects
• Proficiency with Microsoft Office products (Word, PowerPoint, and Excel)

Physical and Mental Requirements

• Sit or stand for extended periods of time at a stationary workstation
• Regularly carry, raise, and lower objects of up to 10 lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Salary and Benefits

The base salary range for this role is $122,443 - $250,134. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.