[Hiring] ALEKS Implementation Manager @McGraw Hill LLC.

Role Description

McGraw Hill is seeking an ALEKS Implementation Manager to support its Higher Education division and help drive successful adoption of the ALEKS digital learning platform. The ALEKS Implementation Manager is responsible for:

• Partnering with customers, prospective customers, and internal sales teams to provide implementation consultation, coaching, professional development, training, and technical assistance.
• Ensuring customers successfully implement ALEKS and achieve strong implementation fidelity.
• Managing the ALEKS implementation needs of your assigned territory with key focus on new customers, retention of existing customers, and expansion at existing accounts.
• Enforcing best practices while establishing long-standing trust and partnership with customers and internal partners.
• Maintaining master knowledge of ALEKS, the science behind ALEKS, ALEKS data, and reports.
• Gathering and sharing customer feedback, observations, and market needs with internal McGraw Hill stakeholders to ensure products and services are continually improved.
• Communicating with, coaching, and guiding internal stakeholders to promote teamwork that ensures implementation success across the territory.
• Regularly analyzing and communicating with new, existing, and at-risk territory implementations to ensure optimized implementation and success through field-based best practices and course management.

Qualifications

• 5+ years of professional experience required (Teaching experience, Instructional design, and/or educational technology preferred).
• Higher Education experience is preferred.
• Bachelor’s Degree required (Advanced degree in education, math, science, or educational technology preferred).
• Ability and willingness to travel (Travel demands depend on territory and account needs).
• Extraordinary desire to learn and innate drive to help others with strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities.
• Familiarity with major operating systems, browsers, Zoom, Microsoft Office Suite, and internet concepts are a requirement.

Requirements

• This is a remote position with up to 25% of travel time required.
• Candidates must reside in and be authorized to work for any employer in the United States.
• The ideal candidate should reside in New York City or Boston.

Benefits

• The pay range for this position is between $71,300-$105,000 annually.
• Base pay offered may vary depending on job-related knowledge, skills, experience, and location.
• An annual bonus plan may be provided as part of the compensation package.
• A full range of medical and/or other benefits, depending on the position offered.