[Hiring] Academic Counselor II @South University

Role Description

This position is responsible for providing student-centered academic counseling through the student lifecycle and for ensuring the delivery of effective and quality service to students in the following areas:

• Course scheduling
• Timely response to requests for information
• At-risk student interventions
• Referrals to University resources

This is accomplished through:

• Proactively advising students of University’s policies and procedures
• Assisting students with developing goals and plans for progression through the program of study
• Collaborating with Admissions, Financial Aid, Faculty, Program Directors, and University Support Services on the student’s behalf

This position provides comprehensive support services and serves as the primary advocate for the assigned student body, aimed to improve the student experience and retention to graduation.

Qualifications

• Bachelor’s degree in a related degree required, Master’s preferred
• 3-5 years Academic advising or academic counseling experience
• Customer Service experience preferred
• Strong basic computer software (MS Office) skills
• Exposure to Customer Relationship Management Systems or Student Information Systems (Campus Vue/Campus Nexus preferred)
• Excellent customer service skills
• Strong written and verbal communication skills
• Strong interpersonal skills with student and faculty populations
• Effective organizational and problem resolution skills
• Ability to communicate and effectively act as a member of a team
• Able to develop productive relationships with students, colleagues, and supervisors in a virtual environment
• Able to effectively present information and respond to questions or requests from students, staff, and faculty
• Able to create and act on academic reports and forecasts
• Ability to interact effectively as a member of a team and work collaboratively with other departments
• Able to adapt to changing assignments and multiple priorities
• Ability to work without close supervision and to set one's own priorities and work schedule

Requirements

• Maintain direct contact with assigned students via phone, text, and e-mail; respond to student inbound communication within established timeframes
• Monitor student’s attendance, grades, academic progress, and financial responsibilities
• Develop success plans for at-risk students or those experiencing challenges, in collaboration with faculty, academic leadership, and University support services
• Demonstrate proficiency with understanding and communicating policies in the University Catalog, Student Handbook, and Programmatic Handbooks
• Facilitate new student’s acclimation to the academic environment prior to the first class
• Audit student academic records regularly and determine progression towards and candidacy for graduation
• Assist students reentering the university after being withdrawn or dismissed from the University with the reinstatement process
• Maintain compliance with management of student information through adherence to FERPA requirements and Record Management Policies
• Participate and successfully complete all academic counselor training and development activities
• Mentor new Academic Counselors and participate in onboarding as requested
• Other duties as assigned by supervisor

Benefits

• Medical
• Dental
• Vision
• FSA/HSA
• Tuition Assistant Program
• Long/Short Term Disability
• Life Insurance
• Employee Assistance Program
• 401K Match
• Paid Time Off
• 12 Paid Holidays
• * includes domestic partner coverage