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IT Operations Engineer II
@Openly
[Hiring] IT Operations Engineer II @Openly
Mar 01, 2025 - Openly is hiring a remote IT Operations Engineer II. 💸 Salary: $95,840 - $134,775 usd. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a proactive IT Operations Engineer II to oversee and optimize our IT environment, with a strong emphasis on automation, user management, security configurations, and tool integrations. You will collaborate with IT leadership to design, implement, and maintain effective workflows across various platforms, including Okta, Google Workspace, Slack, Zoom, Jira, and Notion.
As a level II engineer, you will take on more complex projects, mentor junior team members, and help drive strategic improvements within IT Operations. Your contributions will enable a secure, efficient, and scalable environment that supports our organization’s growth.
Key Responsibilities
- Administer and manage our IT applications (e.g., Okta, Google Workspace, Slack, Zoom, Jira, Notion) to ensure secure configurations and efficient user access.
- Design and implement integrations, workflows, and automations to streamline processes and improve efficiency.
- Utilize Python, or no code solutions to automate repetitive tasks.
- Utilize Terraform to administer Openly’s IT Infrastructure.
- Collaborate with cross-functional teams to identify opportunities for automation and process improvement.
- Configure Jira projects, custom fields, permissions, and workflows to align with evolving business requirements.
- Maintain access controls, enforce security policies, and ensure data integrity within our technology stack.
- Collaborate with IT leadership to define project requirements, scope, timelines, and success metrics.
- Lead and coordinate medium-to-large IT projects, leveraging project management methodologies and tools.
- Mentor junior IT team members, sharing best practices and fostering a culture of continuous learning.
- Document and maintain clear, comprehensive guidelines and procedures of our environment.
- Participate in IT support escalations, addressing complex end-user issues and providing advanced troubleshooting.
- Proactively identify potential issues, implement monitoring solutions, and coordinate preventive actions.
- Maintain effective communication with stakeholders regarding incident status, impact, and resolution progress.
- Monitor application performance, troubleshoot issues, and implement enhancements to maintain high availability and optimal user experience.
Qualifications
- 4-6 years of hands-on IT experience, with a Bachelor's degree in a related field or equivalent experience.
- Expertise in Okta, Google Workspace, and public cloud infrastructure (GCP, AWS).
- Proficient in Python (or similar) scripting and infrastructure-as-code tools like Terraform.
- Ability to build applications using APIs and adept at troubleshooting complex technical issues.
- Excellent communication skills and the ability to adapt to changing requirements in a fast-paced environment.
Requirements
- Experienced IT Professional
- Core Systems & Cloud Proficiency
- Strong Scripting & Automation
- API & Problem-Solving Skills
- Effective Communication & Adaptability
Benefits
- Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
- Competitive Salary & Equity
- Comprehensive Medical, Dental, and Vision Plan Offerings
- Life and disability coverage including voluntary options
- Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies.
- Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements.
- 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
- Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace.
- Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually.
- Be Well Program - Employees receive $50 per month to use towards your overall well-being.
- Paid Volunteer Service Hours
- Referral Program and Reward
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Devops / Sysadmin
Devops / Sysadmin
|
Salary
💸
$95,840 - $134,775 usd
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
