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IT Administrator @Salsify

[Hiring] IT Administrator @Salsify

Apr 01, 2025 - Salsify is hiring a remote IT Administrator. 💸 Salary: €29,750 - €35,000 eur. 📍Location: USA, Portugal.

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Role Description

We are seeking a talented IT Administrator to join our IT team in Lisbon, Portugal. You'll be a key part of our global team, working closely with our other IT Administrator dedicated to primarily supporting the Portugal region, and additional support globally, while also collaborating with colleagues around the world. Together, you will play a vital role in supporting our employees and ensuring the smooth operation of our IT infrastructure. This position offers a hybrid work arrangement, combining the flexibility of remote work with the benefits of in-office collaboration.

How You’ll make an Impact:

  • Administer critical SaaS solutions, such as Okta, Google Workspace, Atlassian Confluence, Atlassian Jira, Atlassian Jira Service Management, Slack, and Zoom, to ensure smooth integration and functionality.
  • Manage and support Mac systems using Jamf Pro, ensuring they operate efficiently and effectively.
  • Provide exceptional technical support to employees, addressing their service requests promptly and resolving IT issues they may encounter.
  • Maintain in-office equipment, including Zoom Rooms and Meraki network infrastructure, to ensure optimal performance and reliability.
  • Manage the IT aspects of employee onboarding and offboarding, including account creation, equipment provisioning and collection, and access control, to ensure a seamless transition for new and departing employees.
  • Proactively identify and resolve potential issues in the IT infrastructure to prevent disruptions and maintain a stable and secure environment.
  • Contribute to the development of knowledge base articles and how-to guides to empower employees with self-service resources and reduce the need for direct IT support.
  • Identify opportunities for automation to streamline processes and improve efficiency, leveraging APIs and other cutting edge tools.
  • Provide on-site technical support for events in and around the Lisbon office, ensuring that technology runs smoothly and contributes to the success of these events.

Qualifications

  • 2+ years of experience in IT administration, with a focus on managing and supporting Mac fleets.
  • Experience with an MDM solution like Jamf Pro, Kandji, InTune, JumpCloud, or similar.
  • Experience with SaaS solutions such as Okta, Google Workspace, Zoom, Atlassian Confluence/Jira/Jira Service Management.
  • Comfort with core IT principles and a passion for troubleshooting technical issues.
  • A solid foundation in IT and a willingness to learn and expand your knowledge.
  • Enjoyment in tackling technical challenges and finding creative solutions.
  • A people-person attitude and a passion for helping others with their tech needs.
  • Clear and effective communication skills, enabling you to interact with both technical and non-technical individuals.
  • A collaborative spirit and the ability to thrive in a team environment.
  • Curiosity about technology and a desire to continuously learn and adapt to new advancements.
  • Fluency in English.

Requirements

  • At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:
    • We pay market rates, which are competitive and equitable.
    • We pay based on performance and proficiency, not tenure.
    • We adjust proactively; when the market moves, we do too.
  • The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more.
  • National Pay Range: €29.750 — €35.000 EUR.

Benefits

  • Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential.
  • Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description.

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Back to Remote jobs  >   Devops / Sysadmin
IT Administrator @Salsify
Devops / Sysadmin
Salary 💸 €29,750 - €35,000 eur
Remote Location
USA, Portugal
Job Type full-time
Posted Apr 01, 2025
Apply for this position Unlock 54,823 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA, Portugal
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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