[Hiring] Website Onboarding Specialist @Cloudbeds

Role Description

As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

• Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder.
• Manage the website onboarding projects and service delivery timelines of multiple accounts.
• Manage all records and upkeep all task management systems related to websites service delivery.
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls.
• Collaborate with a team of website designers to deliver websites on time.
• Assist with website service scoping or questions from potential customers.
• Investigate on website errors or support, research, and suggest on website service improvement.
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns.
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers.
• Use graphic design tools to create visual elements that are in line with our customers’ branding.
• Resourceful and can research and develop content to build websites quickly.
• Passionate about meeting customers from all over the world and happy to provide them genuine customer service.
• Problem solver, resolves and handles customer complaints.
• Up to date with website trends and website development techniques that are most effective in engaging consumers.
• Able to handle multiple deadline-driven pressures.
• Involved in developing website service improvement processes and projects.

Qualifications

• 1+ years of Website Design and Development experience preferred.
• 1+ HTML and CSS experience preferred.
• Experience with Adobe Photoshop and Canva preferred.
• Experience with (CMS) such as WordPress or Drupal or Duda preferred.
• Fluent English.
• Background in customer service or professional services onboarding.
• Excellent communication skills and a positive attitude.
• Excellent problem-solving skills and emotional management.
• Excellent internet/wifi connection.

Requirements

• Creative, has a keen eye for design, and high attention to detail.
• Effective execution and management of several website projects with varying processes in a timely manner.
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
• Able to lead and collaborate with a diverse team of different personality types.
• Open to general changes, improvements, and process updates.
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you.

Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Fully Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling, and knowledge transfer.