[Hiring] Web, UX, and Digital Experience Designer @Aptive

Role Description

Artemis is seeking a full-time Web/UX/Digital Experience Designer to lead user experience (UX) and digital design support for CBP’s Trusted Traveler Programs, including Global Entry. The designer will:

• Create UX and graphic design mock-ups for CBP.gov Trusted Traveler Program web pages, mobile application features, SMS messaging, and email communications.
• Provide advisory design guidance that improves the application, enrollment, and arrival experience for members and prospective applicants.
• Align all work with Department of Homeland Security (DHS)-mandated Customer Experience (CX) and UX priorities and with existing DHS and CBP branding.

This position requires a self-starter, proactive problem solver, and action-oriented team player with previous experience in user experience design, web and digital design, and creating digital experiences for large, public-facing programs. The individual must be committed to providing superior service, poised under pressure, and have a positive and flexible attitude.

This is a contingent hire position. Offers will be contingent upon client approval and ability to meet security requirements. Remote work is anticipated, but occasional travel for client engagements may be required.

Qualifications

• 3 years of experience.
• Bachelor’s degree in related field (e.g., interaction design, human-computer interaction, graphic design, or communications).
• Portfolio demonstrating UX/UI design for websites, mobile applications, and email or SMS communications.
• Proficiency with industry-standard design and prototyping tools (e.g., Figma, Adobe XD, Adobe Creative Cloud).
• Experience developing wireframes, user flows, information architecture, and responsive design mock-ups.
• Working knowledge of Section 508 and WCAG accessibility standards.
• Experience designing within established brand guidelines.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

Desired Qualifications

• Strong critical thinking, analytical, and time management skills.
• Proven ability to organize, prioritize, and work well with others.
• Ability to communicate thoughts, ideas, and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.

Physical Requirements

While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods.
• Use a computer keyboard and mouse.
• Communicate verbally and in writing.

The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.