[Hiring] Web, UX, and Digital Experience Designer @Artemis Arc

Role Description

Artemis is seeking a full-time Web/UX/Digital Experience Designer to lead user experience (UX) and digital design support for CBP’s Trusted Traveler Programs, including Global Entry. The designer will:

• Create UX and graphic design mock-ups for CBP.gov Trusted Traveler Program web pages, mobile application features, SMS messaging, and email communications.
• Provide advisory design guidance that improves the application, enrollment, and arrival experience for members and prospective applicants.
• Align all work with Department of Homeland Security (DHS)-mandated Customer Experience (CX) and UX priorities and with existing DHS and CBP branding.

This role requires a self-starter, proactive problem solver, and action-oriented team player with previous experience in user experience design, web and digital design, and creating digital experiences for large, public-facing programs. The position needs an individual committed to providing superior service, poised under pressure, and with a positive and flexible attitude.

This is a contingent hire position. Offers will be contingent upon client approval and ability to meet security requirements. Remote work is anticipated; however, occasional travel for client engagements may be required.

Qualifications

• 3 years of experience.
• Bachelor’s degree in related field (e.g., interaction design, human-computer interaction, graphic design, or communications).
• Portfolio demonstrating UX/UI design for websites, mobile applications, and email or SMS communications.
• Proficiency with industry-standard design and prototyping tools (e.g., Figma, Adobe XD, Adobe Creative Cloud).
• Experience developing wireframes, user flows, information architecture, and responsive design mock-ups.
• Working knowledge of Section 508 and WCAG accessibility standards.
• Experience designing within established brand guidelines.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

Desired Qualifications

• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize, and work well with others.
• Ability to communicate thoughts, ideas, and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.

Physical Requirements

While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods.
• Use a computer keyboard and mouse.
• Communicate verbally and in writing.
• Occasionally stand, walk, bend, or lift up to 15 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.