[Hiring] UX Writer @Bask Health

Role Description

We're looking for a UX Writer, Product Experience to help create clear, consistent, and intuitive language across Bask Health's software platform.

• Help people understand how to use tools through thoughtful, concise, and practical interface language.
• Focus on navigation labels, buttons, onboarding instructions, form guidance, tooltips, notifications, error messages, confirmation screens, and other interface content.
• Collaborate closely with product designers, product managers, engineers, and content designers.
• Participate throughout the product development process, reviewing prototypes and recommending improvements.
• Maintain consistent terminology and tone across the platform.
• Work with subject matter experts to ensure clarity and accuracy in healthcare-related content.
• Use usability feedback, research findings, and product observations to improve existing interface language.

Qualifications

• 3+ years of professional experience in UX writing, content design, product writing, or a closely related field.
• Portfolio or writing samples demonstrating UX writing for digital products.
• Excellent writing, editing, and proofreading skills.
• Experience creating interface copy for web or mobile applications.
• Strong understanding of user-centered writing principles.
• Ability to communicate complex information clearly and concisely.
• Experience writing navigation labels, buttons, instructions, error messages, and notifications.
• Familiarity with common digital product interaction patterns.
• Understanding of plain-language writing principles.
• Experience collaborating with product designers and product managers.
• Ability to work effectively with engineers during product implementation.
• Familiarity with Figma or comparable collaborative design tools.
• Understanding of accessibility and inclusive writing practices.
• Experience maintaining consistent terminology across multiple product experiences.
• Familiarity with UX writing guidelines or content style guides.
• Ability to review interfaces and identify confusing or unnecessary language.
• Experience incorporating feedback into writing improvements.
• Familiarity with usability testing and user research concepts.
• Strong attention to detail and accuracy.
• Ability to explain writing decisions and communicate recommendations clearly.
• Experience working in cross-functional product development teams.
• Ability to balance user needs, product requirements, and technical constraints.
• Strong organizational skills and ability to manage multiple assignments.
• Ability to independently deliver high-quality product writing.
• Interest in improving software usability through thoughtful communication.

Requirements

• Write clear, concise, and user-friendly interface copy across Bask Health's platform.
• Develop navigation labels, button text, menu descriptions, and contextual instructions.
• Write onboarding guidance for merchant-facing and patient-facing experiences.
• Create form labels, helper text, placeholders, and validation messages.
• Improve error messages so users understand what went wrong and how to resolve it.
• Write confirmation messages, success states, and next-step instructions.
• Develop clear empty-state messaging and contextual guidance.
• Create interface content for merchant dashboards and administrative tools.
• Write instructions for storefront configuration and business management workflows.
• Improve patient-facing questionnaire instructions and form guidance.
• Support checkout and account management experiences with clear interface language.
• Develop notification and status messaging for approved platform workflows.
• Collaborate with product designers to ensure copy fits naturally within interface layouts.
• Review wireframes and prototypes to identify unclear language or confusing interactions.
• Work with product managers to understand feature requirements and user goals.
• Partner with engineers to ensure interface copy is implemented correctly.
• Maintain consistent terminology across different areas of the platform.
• Contribute to UX writing guidelines and reusable content patterns.
• Help define tone and language standards for product interfaces.
• Review existing product copy for clarity, consistency, and accessibility.
• Simplify technical terminology into language users can understand.
• Participate in product discovery, design reviews, and planning discussions.
• Work with researchers to evaluate whether users understand interface instructions.
• Incorporate usability findings and product feedback into copy improvements.
• Collaborate with clinical and pharmacy stakeholders when specialized terminology requires review.
• Document writing decisions, terminology recommendations, and content changes.
• Support content quality reviews before product releases.
• Own assigned UX writing projects from initial requirements through implementation and iteration.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborative team culture focused on product excellence.
• Engagement with cutting-edge technology in healthcare.