[Hiring] UX Researcher @Pulse Labs AI, Inc.

Role Description

We're looking for a UX Researcher with expertise in moderating qualitative research (e.g., IDIs and focus groups) to uncover meaningful user insights that shape product strategy, design decisions, and customer experience. Working directly with clients, you will help them design and execute qualitative research and will be a team-player who is an integral member of a talented and dedicated group of fellow UX researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze and interpret findings and produce client-ready reports.

This is a 100% full-time (i.e., 40 hours per week) remote Mexico-City-based position, with some overlap of Eastern Time Zone required. At times, you will be required to work before and after standard work hours, including weekends, to ensure quality and on-time client delivery.

Key Responsibilities

• Work closely with customers to plan research projects according to customer requirements, timelines, and business goals.
• Execute research projects ensuring sound research methodology and analysis.
• Moderate IDIs and focus groups, including preparing moderator guides and visual aids.
• Create compelling Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc.
• Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level.
• Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements.
• Analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers.

Qualifications

• Masters Degree
• Experience working in an agency or consulting environment conducting research.
• Experience working at or with early-to-mid stage startups.
• Experience working at or with FAANG/top tech companies.
• 3+ years working in a qualitative research role in a detail-oriented research operations environment.
• 3+ years of IDI and focus group moderation experience (remote and in-person).
• Fluency in both Spanish and English with excellent written and verbal communication in both.
• Expertise with data collection, analysis, and interpretation.
• Expertise leading complex, multi-faceted research projects.
• Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX.
• Prior success maintaining strong relationships with customers, vendors, and team members.
• High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data.
• Ability to translate qualitative insights into actionable recommendations and present in compelling reports.
• Comfort presenting your own research and research prepared by others to senior-level stakeholders.
• A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate.
• Very comfortable using emerging technologies and different software systems.
• High comfort working with Google Docs, Google Sheets, or similar products.
• Collaborative attitude and ability to foster a positive work environment.
• Experience and comfort working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment.
• Undergraduate degree in psychology, research methods, human computer interaction, sociology, or related field.

Company Description

Pulse Labs is empowering insights and elevating experiences for the world's top technology companies. We're revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies like Google and Amazon to create and refine paradigm-shifting mobile, smart home, smart vehicle, and AI products.