[Hiring] User Experience Manager @McGraw Hill LLC.

Role Description

Our Digital Center of Excellence team is seeking a User Experience Manager to lead and develop the team responsible for McGraw Hill’s web and ecommerce platforms (mheducation.com) and other online experiences within the McGraw Hill global web ecosystem. This role combines strong people management with strategic oversight of design systems and accessibility.

The User Experience Manager will set direction, establish clear accountability, and coach UX and interaction designers to deliver accessible, consistent, and user-centered experiences ensuring alignment with the McGraw Hill brand and the needs of users of all abilities.

This is a remote position open to applicants authorized to work for any employer within the United States.

What You'll Do

• Lead, coach, and develop a team including UX research and design leads.
• Establish clear roles, goals, and delivery expectations.
• Partner with analytics and product management teams to translate customer and business needs into team priorities.
• Allocate resources and remove delivery barriers.
• Oversee the UX Lead Systems & Experience, providing strategic direction and reviewing progress.

Key Responsibilities

• Coach and develop the design team; set annual goals and individual development plans.
• Provide regular feedback, conduct performance evaluations, and address performance gaps.
• Manage team capacity, assignments, and resources to balance priorities and support timely delivery.
• Set direction for UX research lead and hold team members accountable for delivery and quality.
• Oversee research priorities and ensure findings inform accessible, user-centered design decisions.
• Provide strategic oversight of the McGraw Hill design system through the UX Lead, Systems & Experience.
• Hold the UX Lead accountable for establishing, documenting, and maintaining design standards.
• Set UX/UI priorities and allocate team capacity and resources.
• Define and implement UX strategies within an agile framework.
• Build alignment across design, development, and business teams.

Qualifications

• BA/BFA degree in Design (e.g., interaction, graphic, visual communications, product, industrial), HCI, CS, or a related field or equivalent practical experience.
• Hands-on UX/UI experience with the ability to guide design decisions and oversee design-system delivery.
• Demonstrated experience leading and developing UX teams.
• A strong portfolio of projects demonstrating varied experience across digital, including web and mobile.
• Expertise in standard UX software such as Figma, Sketch, InVision, Storybook.
• Proficient in web accessibility standards and experience with optimizing experiences for usability and accessibility.
• Ability to prioritize and manage multiple projects and milestones efficiently.
• Demonstrated ability to effectively communicate across functional areas.
• Experience leading research priorities and leveraging findings and metrics to inform projects.
• Familiarity with project management and ticketing tools (e.g., Asana, Jira).
• Experience with analytics tools (e.g., Adobe Analytics).

Benefits

• The pay range for this position is between $114,000 - $150,000 annually.
• An annual bonus plan may be provided as part of the compensation package.
• A full range of medical and/or other benefits, depending on the position offered.