[Hiring] User Experience Designer @Ford Motor Company

Role Description

We are seeking a User Experience Designer to help design and improve digital experiences for Ford vehicle owners. You’ll work closely with Product, Engineering, Research, Content, Analytics, and Design partners to understand customer needs and turn them into clear, accessible experiences.

You’ll contribute throughout the design process—from exploring customer problems and developing concepts to prototyping, validation, delivery, and post-launch improvement. This role is a chance to take ownership of well-scoped design work, collaborate across disciplines, and continue developing your craft.

You’ll also use AI-enabled tools thoughtfully to support ideation, design exploration, and prototyping. You’ll be responsible for reviewing AI-assisted work for accuracy, accessibility, originality, brand fit, and customer usefulness, and for following guidance on approved tools and confidential information.

Responsibilities

• User Experience Design & Delivery
  • Design and refine Ford.com experiences that help Owners find vehicle information, understand features, access services, and stay connected with Ford.
  • Translate customer problems and product requirements into user journeys, flows, wireframes, prototypes, and polished interface designs.
  • Explore design options, communicate trade-offs, and incorporate feedback from customers and cross-functional partners.
  • Create prototypes at the appropriate level of fidelity to test assumptions, gather feedback, and support design decisions.
  • Partner with Product and Engineering to balance customer value, business goals, accessibility, and technical feasibility.
  • Use Ford’s design system and contribute to consistent, reusable patterns across Ford.com.
  • Support design delivery and collaborate with engineering partners to clarify design intent and implementation details.
• Customer Research, Validation & Continuous Improvement
  • Help identify customer needs and experience opportunities using research, customer feedback, analytics, and cross-functional input.
  • Support usability testing and other evaluative activities, applying findings before and after launch.
  • Use customer feedback and performance data to assess how experiences are working and identify opportunities for improvement.
  • Iterate on designs as new information, feedback, or requirements emerge.
  • Stay curious about evolving design practices and share useful learnings with the team.
• Collaboration & Communication
  • Communicate design rationale through presentations, prototypes, and clear documentation.
  • Participate in design critiques, workshops, and planning with a collaborative, open-to-feedback mindset.
  • Build productive working relationships with Product, Engineering, Research, Content, Analytics, and Design partners.
  • Explain design concepts and trade-offs clearly to both technical and non-technical audiences.
• AI-Assisted Design
  • Use approved AI-enabled tools to support design work, such as exploring concepts, organizing early ideas, developing prototype content, or streamlining repetitive tasks.
  • Review AI-assisted outputs for accuracy, accessibility, originality, brand fit, and customer usefulness.
  • Follow applicable guidance for approved tools and the handling of confidential information.

Qualifications

• Bachelor’s degree in UX, interaction design, product design, human-computer interaction, visual design, or a related field—or equivalent practical experience.
• Approximately 2–4 years of experience in UX, product, interaction, or digital design, including relevant internships or project work.
• A portfolio demonstrating your design process and contributions to digital experiences, including how you framed problems, explored options, used feedback, and developed solutions.
• Experience using a design and prototyping tool such as Figma.
• Working knowledge of interaction design, visual design, information architecture, usability, and accessibility.
• Ability to communicate design ideas and collaborate effectively across disciplines.
• An iterative approach to feedback, learning, and changing requirements.

Requirements

• Ability to translate customer needs and product requirements into user flows, wireframes, prototypes, and interface designs.
• Familiarity with usability and accessibility principles.
• Ability to explain design decisions and incorporate feedback from customers and partners.
• Ability to collaborate with Product and Engineering on design feasibility and delivery.
• A portfolio that clearly describes your role and contributions to design work.

Preferred Experience

• Experience designing responsive websites or e-commerce experiences.
• Experience working with a design system or component library.
• Familiarity with customer research, usability testing, web analytics, or experimentation.
• Experience working on an Agile or cross-functional product team.
• Interest in automotive, vehicle ownership, digital services, or helping customers navigate complex information.
• Hands-on familiarity with AI-assisted design tools, with the judgment to validate outputs and recognize when human review is essential.
• Familiarity with front-end concepts that support collaboration with engineers and understanding implementation trade-offs.

Benefits

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.