[Hiring] Staff UX/UI Designer @Robots and Pencils

Role Description

We’re looking for a Staff UX/UI Designer to define design strategy and lead quality across major client engagements. This role is ideal for an experienced designer who can own end-to-end design for complex, multi-platform products, lead UX research strategy, and partner with leadership and clients to shape product direction.

In this role, you will work as a key design leader on a cross-functional team, owning design system architecture, driving research strategy, and mentoring designers at multiple levels. You’ll champion AI-powered design workflows, contribute to design operations, and help shape how the Experience team grows and works.

What You’ll Do

• Craft & Delivery
  • Define design strategy and direction for major engagements, leading end-to-end design across complex, multi-platform products.
  • Own design system architecture and governance, ensuring consistency, scalability, and flexibility across products and teams.
  • Lead UX research strategy — selecting methodologies, embedding research into the delivery process, and ensuring insights influence product direction.
  • Champion AI-powered design workflows and lead their adoption on engagements, driving efficiency and creative quality (e.g., Figma AI, Claude).
  • Drive design operations and process improvements that improve how the Experience team delivers and collaborates.
  • Lead internal initiatives including marketing, business development, and the evolution of the design practice.
• Collaboration & Communication
  • Partner with leadership and clients on design direction, serving as a senior design voice at the engagement level.
  • Collaborate closely with engineers, strategists, and delivery leads to align design decisions with technical and business realities.
  • Lead workshops, design sprints, and collaborative sessions with clients and cross-functional teams.
• Leadership & Influence
  • Mentor junior and mid-level designers, helping them grow their craft, confidence, and professional practice.
  • Establish design quality standards and critique culture that lift the team’s collective craft.
  • Make design decisions with thoughtful consideration of tradeoffs across usability, business goals, and technical constraints.

Qualifications

• 6+ years of professional UX/UI design experience with a strong product background.
• Expert Figma proficiency with design system architecture experience.
• Deep experience leading design systems at scale, including architecture, governance, and cross-team adoption.
• Deep UX research experience including research strategy, methodology selection, and translating insights into product direction.
• Experience defining design strategy for complex products or engagements.
• Experience presenting and influencing at the leadership and client level.
• Track record of mentoring designers and lifting team craft.
• Strong experience with AI-assisted design tools and leading their adoption within a team (e.g., Figma AI, Claude).
• Experience facilitating workshops, design sprints, and collaborative sessions with clients and cross-functional teams.
• Service design experience, design ops leadership, or multi-platform design depth is a plus.

What You’ll Do Well Here if You Are

• A doer who sees something broken and fixes it.
• A fast learner who embraces the ever-changing AI landscape.
• Direct in a way that enhances the work.
• Obsessed with craft, knowing genius is in the details.
• Built for ownership, honoring commitments and backing teammates.
• All in, treating clients' businesses like your own.
• Resourceful when faced with constraints.
• Glad to be in the room with people who care as much as you do.

Benefits

• An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice.
• Your current employer will not be contacted without your permission.
• We are committed to ensuring equal employment opportunities for all job applicants and employees.