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Design
Service Designer
@IFS
[Hiring] Service Designer @IFS
Mar 10, 2025 - IFS is hiring a remote Service Designer. 💸 Salary: unspecified. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a talented and experienced Service Designer to join our Platform Delivery team. As a Service Designer, you will be responsible for defining the end-to-end service design for new or existing cloud services.
- Working with the business and technical teams to obtain input and sign-off requirements to ensure the Customer experience is aligned with strategy.
- Collaborate with cross-functional teams to understand customer needs, create user-centered service designs, and provide an exceptional end-to-end experience for our customers.
- Strong understanding of SaaS software, technical infrastructure, and emerging technologies, such as Kubernetes, Azure, and CI/CD.
Tasks include but are not limited to:
- End-to-End customer journey design of new or changed business services.
- Ensure customer focus within all service designs.
- Ensure that the technical and business requirements are fully captured, understood, agreed upon, consistent, and communicated according to the service strategy.
- Identification of opportunities to create a standardized capability that can be reused.
- Owner of the service design documentation to ensure there is one version of the truth.
- Work with the Business Process Owners and stakeholders to shape the design.
- Lead design workshops.
- Provide guidance to Business Process Owners and stakeholders to ensure requirements are defined, meet the needs of the business, and are ready for development.
- Adhere to and guide the business to comply with the agreed design principles.
Qualifications
- At least 5 years of experience as a Service Designer in a SaaS software environment, with a focus on designing services around complex technical solutions.
- Ability to create compelling design artifacts, including service blueprints, customer journey maps, wireframes, and prototypes.
- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and concepts in a clear and concise manner.
- Experience working in an Agile development environment is preferred.
- Experience in coaching teams in design requirements.
- Strong team player and ability to work with global teams.
- Excellent interpersonal skills and the ability to manage multiple tasks simultaneously.
Benefits
- We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging.
- Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Design
Design
|
Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 10, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
