[Hiring] Senior Product Designer I @Zip Co Limited

Role Description

Lead the end-to-end design of product enhancements within the repayments space for the platform across app and web that allows users to make purchases, split them into installments and manage their repayments.

Your approach will be centered around managing AI tools thoughtfully and help define how we use AI to research, prototype, validate, ship and scale product experiences.

Embody best-in-class product design through the ability to deploy robust technical skills, effective collaboration, clear communication and a genuine growth mindset.

Remote-first opportunity for US-based employees with the option to work in-person out of our NYC Manhattan office.

In this role, you will act as an active contributor to AI adoption within Product Design and cross-functional teams. You will:

• Identify where AI accelerates insight, reduces operational friction, and increases design quality.
• Experiment, implement, and scale new workflows.
• Work across the stack, partnering with Product, Engineering, Data, Risk, and Compliance to ensure AI tools are used responsibly and effectively in discovery, experimentation, and execution.

This is not a passive contributor role. We are looking for someone who:

• Identifies inefficiencies and proposes AI-enabled solutions.
• Builds confidence in new workflows with PM and Engineering partners before scaling them.
• Notices overlap or dependencies across initiatives and escalates alignment conversations.
• Implements change, not just suggests it.

Interesting problems you’ll get to solve:

• Architect intuitiveness and flexibility in user repayment journeys across mobile app and web platforms, catering to varied customer payment behaviors.
• Design seamless experiences for payment rescheduling, early payoff options, and automated reminder structures.
• Integrate AI-driven insights directly into the repayment interface to proactively highlight payment schedule options and offer personalized financial assistance.
• Collaborate with Risk, Compliance, and Finance teams to ensure repayment interactions remain transparent, compliant, and supportive of long-term financial health.
• Redesign the design workflows using approved AI tools to accelerate research synthesis, ideation, and validation.
• Create repeatable AI-assisted frameworks for rapid prototyping and experimentation.
• Contribute to and apply best practices for AI-supported discovery, including insight generation and hypothesis development.
• Improve how we measure design impact by leveraging AI for pattern detection and signal extraction.
• Embed AI into cross-squad collaboration, enabling faster scoping and clearer trade-offs.
• Explore multiple design directions quickly using AI-assisted tools, then articulate trade-offs clearly.
• Identify where AI reduces manual effort in documentation, edge-case mapping, and system thinking.
• Build scalable processes within established responsible AI-use frameworks in regulated financial environments.
• Document complex user journeys and systems clearly and onboard others into AI-enabled workflows.
• Participate in roadmapping and planning conversations, ensuring AI-driven efficiencies are factored into delivery models.
• Address post-launch issues by leveraging AI to analyze feedback and surface improvement opportunities.
• Help other designers and writers grow through skill shares and feedback on AI-assisted craft.
• Suggest and implement improvements to team culture and rituals that normalize experimentation.

Qualifications

• A portfolio demonstrating systems thinking and measurable impact, not just polished screens.
• 5+ years of experience designing at scale in product, UX, or interaction design.
• Experience working on complex, multi-product ecosystems with cross-functional dependencies.
• Demonstrated ability to frame work within long-term product strategy while independently owning execution.
• Strong ability to interpret metrics and make data-informed decisions.
• Experience leading lean experiments and validating hypotheses quickly.
• Comfort exploring a breadth of options and articulating trade-offs clearly.
• Experience documenting complex systems and onboarding others effectively.
• Strong storytelling and presentation skills, with clear and concise written communication.
• A clear, predictable design process that partners can rely on.
• Ability to manage bandwidth and surface risks early.
• An open mindset toward change, actively seeking opportunities to expand your skills.
• Experience incorporating AI-powered tools thoughtfully into research, prototyping, documentation, or design operations.
• A pragmatic understanding of how your work contributes to business outcomes and customer financial well-being.
• Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game.

Benefits

• Flexible working culture.
• Incentive programs.
• Unlimited PTO.
• Generous paid parental leave.
• Leading family support policies.
• Company-sponsored 401k match.
• Learning and wellness subscription stipend.
• Beautiful Union Square office with a casual dress code.
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available.
• Zip is committed to a straightforward and transparent pay structure.
• The annual base pay range for this position is $134,000 - $150,000.
• Additional premium percentages may apply based on our tiered premium strategy.