[Hiring] Senior Product Designer @Housecall Pro

Role Description

As a Senior Product Designer I on our Enterprise design team, you lead the design direction for key product initiatives, with a focus on our enterprise and franchise partners. You bring together creative expertise, user-centered thinking, and a working knowledge of AI capabilities to deliver elegant, scalable, and accessible experiences. You collaborate cross-functionally to ensure our products align with user needs and business goals, and you actively contribute to evolving our design system, processes, and culture.

You are highly skilled at customer research, navigating ambiguity, balancing strategic thinking with hands-on execution. You build strong partnerships across product, engineering, and research, and you know how to use AI thoughtfully: to accelerate your practice, sharpen your output, and ship better experiences for users who depend on them.

Enterprise at Housecall Pro means designing for franchise and multi-location brands, from the parent organization down to the pros in each location. You’ll work in a fast-moving, AI-accelerated development cycle alongside larger engineering squads.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Design scalable solutions for enterprise and franchise customers while partnering with domain squads (estimates, scheduling, payments) to align enterprise needs with core product direction.
• Translate product strategy into elegant, user-centered design solutions through wireframes, prototypes, and high-fidelity visuals.
• Collaborate closely with product managers, engineers, and other stakeholders to define problems, explore solutions, and ship high-quality experiences at speed.
• Conduct and synthesize user research and usability testing to validate decisions and uncover new insights.
• Bring sharp judgment to every AI decision, evaluating where it genuinely adds value for our customers, pushing back when it doesn't, and carrying that perspective into discovery, prioritization, and design.
• Design AI-assisted experiences with care, accounting for error states, confidence signals, transparency, and feedback loops, and hold a clear quality bar for every AI interaction we ship.
• Drive continuous improvement by refining design processes, tools, and team rituals.
• Balance user needs with business goals to prioritize impactful design work.
• Present and communicate design decisions clearly to cross-functional partners and leadership.
• Foster a culture of collaboration, feedback, and inclusivity within the design team.

Qualifications

• 6+ years of experience in product design, UX/UI design, or a related field.
• Strong portfolio demonstrating experience designing complex digital products across platforms.
• Proficiency with modern design and prototyping tools (i.e. Figma, Claude code, AI prototyping tools).
• Experience working with and evolving design systems at scale.
• Deep understanding of user-centered design, accessibility, and interaction design best practices.
• Experience collaborating in agile product teams.
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs.
• Experience designing for enterprise, B2B, or multi-location and franchise products.
• Bachelor’s degree in design, HCI, or a related field, or equivalent work experience.

Requirements

• Strong leadership and collaboration skills, with a growth mindset.
• Excellent communication and storytelling ability to advocate for design.
• High emotional intelligence and a passion for supporting others.
• Ability to navigate ambiguity and balance strategic thinking with tactical execution.
• Ability to build strong, cross-functional relationships across enterprise teams and domain squads.
• Curiosity for how people think, behave, and interact with technology.
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery.
• Personal resilience to learn from scratch, and successfully thrive in ambiguity.

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup backed by top-tier VCs.
• Monthly tech reimbursements.
• A culture built on innovation that values big ideas, no matter where they come from.