[Hiring] Senior Product Designer @Aequilibrium Software

Role Description

Aequilibrium is looking for senior product designers for upcoming contract opportunities supporting credit unions and financial institutions. You will help improve digital banking experiences through research, interaction design, and hands-on prototyping. Assignments may involve:

• Improving existing member journeys
• Supporting platform transformations
• Developing concepts for future banking experiences

You will collaborate with Product Managers, Program Managers, and Solution Architects. On client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical feasibility.

What you will do

• Design better member experiences
• Lead product design from discovery through interaction design, prototyping, and delivery support
• Design responsive web and mobile banking journeys, including onboarding, authentication, payments, transfers, and account management
• Translate complex requirements into clear flows, wireframes, and accessible interfaces
• Consider how digital journeys connect with branches, contact centres, and virtual banking services
• Use research to guide decisions
• Conduct member interviews, usability testing, and other research appropriate to the assignment
• Combine research with analytics, member feedback, and support insights to identify friction
• Facilitate stakeholder workshops to establish priorities and design direction
• Define success measures and validate proposed improvements
• Design within banking platforms
• Understand vendor capabilities, design systems, and implementation constraints
• Work with architects and developers to assess configuration, platform extensions, and custom development
• Explain trade-offs in terms of member value, accessibility, effort, and delivery risk
• Tailor reusable components and interaction patterns while maintaining consistency
• Support implementation
• Create interactive Figma prototypes to test concepts and communicate design intent
• Provide clear specifications and collaborate with engineering during implementation
• Review implemented experiences and help resolve usability issues
• Contribute to AEQ’s digital banking evaluation methods and reusable design practices

Qualifications

• Five or more years of UX or product-design experience, including ownership of complex web or mobile experiences
• Significant financial-services design experience, ideally in digital banking, payments, or lending
• A portfolio showing your contribution from problem definition and research through design and delivery
• Strong hands-on Figma skills, including components, variants, auto layout, and interactive prototyping
• Experience working within established design systems and technical constraints
• Strong interaction-design, information-architecture, and accessibility skills, including familiarity with WCAG
• Experience collaborating closely with product managers and engineers
• The confidence to facilitate stakeholder discussions, explain recommendations, and deliver independently
• Clear written and verbal communication
• Based in Canada and legally eligible to perform the engagement

Especially valuable experience

• Credit-union or community-banking experience
• Platforms such as Lumin Digital, Backbase, Central 1 Forge, VeriPark, Intellect Design, or ebankIT, or comparable banking platforms
• Digital banking migrations, platform consolidation, or redesigns
• Service design, journey mapping, and service blueprinting
• Advanced prototyping and familiarity with platform or API capabilities
• Improvements to authentication, bill payments, transfers, statements, or other everyday banking journeys
• Experience with every listed platform is not required. We value sound design judgment and the ability to learn new platforms

Education

• A degree or diploma in Design, Human–Computer Interaction, Psychology, Computer Science, or a related field, or equivalent professional experience

Contract details

Scope, deliverables, weekly capacity, duration, and fees will be agreed before each engagement begins. Some assignments may require regular collaboration during North American business hours. Please include your hourly rate expectations in CAD, earliest availability, and preferred weekly capacity with your application.

Company Description

Aequilibrium is a Canadian technology professional services company helping organizations modernize their products and services through strategy, experience design, and technology. Our mission is to enrich people’s lives by crafting remarkable experiences. We help credit unions and financial institutions improve member experiences while navigating complex platforms and transformation programs.

Aequilibrium welcomes applicants with diverse backgrounds and experiences. Please let us know if you require accommodation during the recruitment process.