[Hiring] Senior Product Designer @Toast

Role Description

You'll own the design of Toast's Marketing Tools: the surfaces restaurants use to reach guests, run campaigns, and understand what's working. This work sits as the foundation for our agentic marketing products, so the tools you design will increasingly be operated by, and alongside, AI agents. Restaurant operators are busy and rarely marketers by training, so the bar is a consumer-grade experience that gets them results without a manual.

You'll join the Guest Design team, which covers Digital Storefront, Marketing, and related agentic surfaces. You'll partner with a PM, an engineering lead, and designers working on CRM, Websites, Online Ordering, and the agentic teams that make life easier for restaurant operators. You'll set direction for Marketing Tools rather than take it as a spec. You'll also help shape how we measure whether the work is succeeding.

This is a growth role. You'll work on a mature set of tools with room to redefine them for an agent-assisted future, with direct exposure to senior design and product leadership. This is a remote role, preferably located on the east coast. We collaborate across U.S. and Ireland time zones, with occasional travel for team and planning sessions.

Qualifications

• 5+ years in a product design role, with a portfolio showing end-to-end ownership of shipped work
• Experience redesigning mature product lines, not only launching new ones
• Strong systems thinking: you can design a coherent experience across multiple tools, workflows, and entry points
• Fluency in Figma, plus comfort prototyping with AI tools to test ideas quickly
• Experience working with PMs and Eng in a triad, and running independent research
• A record of using data (usage, funnel, or experiment results) to make and defend design decisions
• Experience with B2B or SMB products, ideally in marketing, CRM, or growth

Requirements

• Experience designing for AI-assisted or agentic workflows
• Background in marketing automation, email/SMS, loyalty, or advertising products
• Restaurant, hospitality, or small business industry experience
• Experience mentoring other designers

Benefits

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Company Description

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.