[Hiring] Senior Experience Strategist @Strive Pharmacy
Apr 02, 2025 - Strive Pharmacy is hiring a remote Senior Experience Strategist. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
We are seeking a dynamic mid-level Design Strategist to join our CX Strategy and Research team at Strive. In this role, you will harness data-driven insights and human-centered design practices to elevate the entire customer journey. You will collaborate with business stakeholders, marketing, data analytics, operations, and other teams to surface perspectives from customers, agents, and external stakeholders. Your responsibilities include translating these insights into actionable strategies, facilitating workshops, and designing experiences that drive customer loyalty.
Key Responsibilities
- Craft comprehensive proposals that articulate how our CX Strategy and Research team will engage in new projects, outlining timelines, processes, and expected outcomes.
- Support qualitative research initiatives—including customer interviews, focus groups, and surveys—to uncover deep insights into customer and staff behaviors, motivations, and pain points. Synthesize findings into actionable insights to inform strategic decision-making and continuous improvement.
- Develop and deliver empathy models, such as CX personas, customer journeys, and service blueprints, that provide clear, context-specific design targets for our partners. Identify opportunity spaces that fuel customer-centric innovation.
- Transform research insights into tangible concepts by developing low-fidelity prototypes, business models, and design solutions. Validate these ideas through evaluative research and iterative testing to ensure they address identified customer needs and pain points.
- Design and implement initiatives focused on building customer loyalty and enhancing retention. Partner with the analytics team to utilize robust, data-driven methodologies to measure program effectiveness and continuously optimize customer engagement strategies.
- Dive deep into operational processes within Strive’s complex ecosystem to ensure seamless execution of CX initiatives. Collaborate with operations teams to identify process improvements and integrate customer experience strategies directly into day-to-day workflows.
- Actively build strong partnerships across teams and foster a culture that champions human-centered design and customer-centric innovation.
Qualifications
- Bachelor’s degree required; Master’s degree is a plus.
- At least 3–5 years of experience in customer experience, human-centered design, or a related field, with a strong focus on discovery research, customer loyalty, and retention strategies. Agency or consultancy experience is preferred.
Requirements
- Demonstrated proficiency in qualitative research methods (customer interviews, focus groups, surveys) and the ability to synthesize insights into actionable strategies.
- Excellent communication and interpersonal skills, with experience collaborating across multiple teams and facilitating stakeholder workshops.
- Strong analytical abilities and experience in using data-driven insights to drive valuable design decisions.
- Proven ability to navigate complex operational ecosystems and integrate CX initiatives into everyday business processes.
- Experience in service and business design, including the development of prototypes, business models, and/or design solutions.
Preferred Qualifications
- Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
- Familiarity with digital visualization platforms to communicate concepts effectively.
Benefits
- Comprehensive benefits package including employer paid healthcare coverage available after 30 days of employment.
- Choice of an FSA/HSA.
- Voucher for new hire scrubs (if applicable).
- Parental leave.
- 401(k) plan with matching contributions.
- Weekends and holidays off.
- FREE COMPOUNDED MEDS to employees and immediate family members.
Culture
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.
EEO
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
Disclaimer: Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
